Josette Safi Kilonda
Spring,TX
Summary
Dedicated City of Houston professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational objectives.
Overview
16
16
years of professional experience
Work History
Senior Business Development Coordinator 40 Hrs./w
City of Houston/ Houston Airport System
2023.01 - Current
- Contribute articles, collect accurate program, and contract material for Houston Airport System Office of Business Opportunity website for external clients
- Conducted approximately 30 Commercial Use Function per week to make sure all vendors are in compliance with their scope of work
- Conduct/facilitate trainings for Houston Airport System Office of Business Opportunity Quarterly Training Sessions
- Present Houston Airport System Office of Business Opportunity information at all Pre-Bids and Kick Off Meetings
- Facilitate Doing Business with Houston Airport System Monthly Orientations geared to increase Minority and Women Business Enterprise participation at Pre-Bids and Bid Submittals.
- Conducted comprehensive market research to identify potential clients and establish connections to increase bidding submittals by 25%.
- Organized and participated in networking events, effectively promoting company's services.
Pay or Play Program Liaison 40 Hrs./w
City of Houston/ Houston Airport System
2021.09 - 2023.01
- Accepting and reviewing Pay or Play documents and ensuring continued compliance
- Attending department pre-bids/pre-proposals to inform contractors of Pay or Play requirements
- Submitting Prime/Subcontractor Waiver Request.
- Managed project timelines and budgets, ensuring optimal resource allocation for successful program delivery.
- Developed comprehensive reports to highlight program successes, fostering data-driven decision-making processes.
- Coordinated cross-functional teams for seamless execution of multiple projects concurrently, leading to improved efficiency.
- Facilitated training sessions for participants, enhancing their understanding of key concepts and maximizing engagement.
- Ensured compliance with regulatory requirements by monitoring internal processes and implementing necessary adjustments.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Facilitated workshops to collect project requirements and user feedback.
Client Processing Representative 40 Hrs./w
Bank of New York and Mellon
2020.02 - 2021.09
- Review internal operating accounts for receipt/transfer of funds and perform daily account and cash reporting
- Process calculation of net cash position, analysis of bank activity and assessment of investing and borrowing activity
- File and submit of relevant material for preparation on monthly/quarterly reports including trade tickets, invoices, rate resets, factor spreadsheets, waterfall workings, and signed checklist for review.
- Improved data accuracy for client records through meticulous attention to detail and thorough verification processes.
- Enhanced customer satisfaction by providing timely, professional, and accurate responses to inquiries related to processing tasks.
- Managed high volumes of applications with exceptional organizational skills, ensuring timely completion of assigned tasks.
- Collaborated with team members to achieve departmental goals and maintain strong commitment to quality service delivery.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of job role and company policies.
Student Accounts Representative 40 Hrs./w
Houston Community College
2008.08 - 2020.02
- Accurately record financial transactions and credit student accounts
- Removed holds on student accounts after a balance is cleared
- Directed and supervised works of Part-Time Student Account Representative so work could be done in timely manner.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Handled customer complaints quickly and professionally to restore customer confidence.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Master of Arts - International Development
St. Mary's University of Minnesota
Winona, MinnesotaBachelor of Arts - International Development And International Study
University of St. Thomas
Houston, TexasSkills
- Quantitative skills
- Project Management
- Cross-Functional Communication
- Time management abilities
- Issue Research
Activities
- The Community Emergency Response Team (CERT)
- Study Abroad, Argentina
- Phi Theta Kapa National Honor Society
Languages
French
Native or Bilingual
Swahili
Native or Bilingual
Lingala
Native or Bilingual
Timeline
Senior Business Development Coordinator 40 Hrs./w
City of Houston/ Houston Airport System
2023.01 - Current
Pay or Play Program Liaison 40 Hrs./w
City of Houston/ Houston Airport System
2021.09 - 2023.01
Client Processing Representative 40 Hrs./w
Bank of New York and Mellon
2020.02 - 2021.09
Student Accounts Representative 40 Hrs./w
Houston Community College
2008.08 - 2020.02
Master of Arts - International Development
St. Mary's University of Minnesota
Bachelor of Arts - International Development And International Study
University of St. Thomas
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