Josette Starks

* Trained and helped develop newly hired servers and front of staff- including upselling techniques, wine presentation, steps of service.

* and cultivated successful guest relationships and provided exceptional service to retain guest retention.

* Consistently ranked in the top for sales and service. One of the most requested servers

* Received numerous compliments for quality service beyond guest expectation - managed challenging guests in a timely and courteous manner.

* As manager, opening and closing of restaurant. Running the floor while taking tables, cutting positions when business declines, problem solving, running end of day procedures.

• Trained new servers on menu knowledge and customer service techniques
• Mentored team members on best practices for efficiency and quality service
• Implemented standardized procedures to ensure consistency in service delivery
• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.

Same as above

Same as above