Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josette Stokes

Lansing

Summary

Professional administrative support specialist prepared for role requiring organization and effective communication. Proven ability to manage schedules, correspondence, and records. Focused on team support and achieving results with reliability and empathetic communication.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Community Health Worker III, Medical Records

Ingham County
02.2020 - Current
  • Currently, I work in Women’s health and Cedar pediatrics processing medical records request.
  • Billing medical records request and entering data into the Protected health information system PHI. Data entry for expired charts and destroying them.
  • Sorting through medical records and dispersing them to Health care professionals.
  • I scan and thoroughly go through medical documents before entering them into patient charts.
  • Answering calls from the community to help find departments. Working within a team and individual environment.
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.

Support Staff Call Center

Ingham County
08.2017 - 02.2020
  • Speaking to patients and scheduling appointments. Returning calls and requests. Sending requests through Nextgen to staff. Working with a dedicated team to provide excellent customer service.

Front Desk Receptionist

Springer Prosthetics & Orthotic Services
06.2010 - 03.2012
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Organized and maintained files and records to ensure up-to-date documentation.

Education

Medical Administrative Assistant -

Career Quest
06.2010

Medical Administrative Assistant Program -

Career Quest
Lansing, MI

Skills

  • Reliable time management
  • Active listener
  • Proficient in computer and phone operations
  • Effective task management
  • Effective team collaboration
  • Dependable team member
  • Skilled in managing multiple tasks
  • Detail-oriented organization
  • Proficient in time management
  • HIPAA guidelines
  • Proficient in Microsoft Office
  • Data gathering

Certification

Medical administrative assistant

Timeline

Community Health Worker III, Medical Records

Ingham County
02.2020 - Current

Support Staff Call Center

Ingham County
08.2017 - 02.2020

Front Desk Receptionist

Springer Prosthetics & Orthotic Services
06.2010 - 03.2012

Medical Administrative Assistant -

Career Quest

Medical Administrative Assistant Program -

Career Quest

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