Josette Taylor
Summary
Professional Summary:
Highly organized and detail-oriented Pediatric Dental Office Manager with years of pediatric dental experience and providing exceptional patient care. Proven expertise in overseeing administrative tasks, managing patient schedules, maintaining accurate records, coordinating with dental staff, and ensuring compliance with healthcare regulations. Adept at optimizing office efficiency, implementing best practices for patient satisfaction, and driving a positive, welcoming environment for children and families. Strong leadership and communication skills with a passion for fostering a smooth, collaborative team atmosphere. Committed to supporting both the dental team and patients in delivering the highest level of care in a pediatric dental setting.
Overview
20
20
years of professional experience
Work History
Office Manager
Finger Lakes Dental Care/A Smile To Grow With
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Pediatric Dental Hygienist
Dr. Cheryl Kelley, DMD
03.2005 - Current
- Provided preventative care through sealants, fluoride treatments, and routine dental examinations to promote long-term oral health in children.
- Evaluated the effectiveness of current oral hygiene routines for pediatric patients, making recommendations for improvements as needed to promote optimal dental health.
- Contributed to a positive office environment by fostering strong relationships with both team members and patients'' families.
- Streamlined appointment scheduling, resulting in reduced wait times and increased overall patient satisfaction.
- Developed strong rapport with patients and families, resulting in increased patient retention and positive word-of-mouth referrals.
- Assisted in training new team members on proper protocols and procedures specific to pediatric dentistry settings.
- Adapted clinical techniques based on individual patient needs, accommodating sensory sensitivities or behavioral challenges as necessary for successful appointments.
- Coordinated with other healthcare providers when necessary for comprehensive treatment planning that addressed underlying medical conditions affecting oral health.
- Improved patient comfort by providing gentle and thorough dental cleanings in a pediatric setting.
- Participated in community outreach events, promoting proper oral hygiene habits among local children and their caregivers.
- Reduced patient anxiety with the use of calming techniques and age-appropriate explanations during dental procedures.
- Increased parent involvement in their child''s dental care by communicating effectively about treatment plans and goals at every visit.
Education
Associate of Science - Dental Hygiene
Monroe Community College
Rochester, NY05-2003
Skills
- Customer Engagement
- Office management
- Effective Organization
- Office administration
- Customer Engagement
- Appointment Management
- Staff management
- Staff Management
- Training and coaching
Timeline
Office Manager
Finger Lakes Dental Care/A Smile To Grow With
01.2023 - Current
Pediatric Dental Hygienist
Dr. Cheryl Kelley, DMD
03.2005 - Current
Associate of Science - Dental Hygiene
Monroe Community College
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