Josette Trout
New Britain
Summary
I have never been late to work, for any job that I had retain over the course of my adult life. (Which I have been working since the age of 15.) I am hard working and punctual. I continuously keep a great relationship with customers and fellow employees. And I will continue to put further effort towards future jobs.
Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory management in providing quality patient care.
Overview
24
24
years of professional experience
Work History
Unit Secretary
HOCC
06.2024 - Current
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
Patient Dining Associate
HOCC
12.2022 - 06.2024
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
Counter Person
Patrick Henry
11.2006 - 10.2022
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Performed inventory control, such as counting and stocking merchandise.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Replenished serving stations with fresh food and cleaned up spills.
Waitress
Thru Way Diner
01.2001 - 07.2008
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Education
High School Diploma -
Winward Road All Age School
No Degree - Secretarial Studies And Office Administration
Trade School
Skills
- Cash Handling
- Food service standards
- Kitchen support
- Excellent work ethic
- Effective communication
- Sanitization protocols
- Teamwork
- Team Player
- Cleaning and organization
- Inventory organization
- Cash register operation
- Stocking and replenishing
- Patient data confidentiality
- Patient database updates
- Nursing station operations
- Patient chart maintenance
- Incoming call management
Timeline
Unit Secretary
HOCC
06.2024 - Current
Patient Dining Associate
HOCC
12.2022 - 06.2024
Counter Person
Patrick Henry
11.2006 - 10.2022
Waitress
Thru Way Diner
01.2001 - 07.2008
No Degree - Secretarial Studies And Office Administration
Trade School
High School Diploma -
Winward Road All Age School
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