Josette Watson
Summary
Dynamic Certified Training Manager at Inspire Brands with a proven track record in organizational leadership and efficient multitasking. Expert in training management staff and enhancing guest satisfaction. Skilled in developing flexible learning approaches and implementing sanitation standards, ensuring a safe and productive environment. Committed to fostering team growth and operational excellence.
Overview
20
20
years of professional experience
Work History
Certified Training Manager
Inspire Brands
01.2017 - Current
- Operated an AAA location while simultaneously training new salary managers.
- Assist with overseeing surrounded restaurants daily operations including scheduling, labor, truck orders, inventory, waste management, product control, cash policies and growing sales
- Maintains guest satisfaction by building relationships with guests.
- Accomplishes restaurant HR objectives by recruiting,, selecting, orienting, training,scheduling, coaching, and disciplining management staff, communicating job expectations, planning, monitoring, appraising , and enforcing polices and procedures.
- Maintains safe, secure and healthy facility environment by establishing , following. and enforcing sanitation standards and procedures, complying with health dept, and Ecosure policies.
- Teach the areas LEAD classes and Basic classes
- Assist surrounding stores meet their performance exceptions by using the Arbys systems to train and coach management teams.
CNA/ Secretary
Saint Joseph East Hospital
02.2008 - 08.2018
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient monitoring, documenting vital signs accurately.
- Facilitated communication between patients and healthcare team to address needs effectively.
- Trained new staff on best practices for patient care and hospital protocols.
- Prepared and maintained accurate medical and administrative records, including birth certificates and PKU documentation
- Notarized hospital paperwork and ensured compliance with confidentiality and legal standards.
- Coordinated scheduling, answered calls, and managed patient charts to support efficient workflow on the department.
- Collaborated with nurses, physicians, and staff to ensure a safe, organized and compassionate environment
House Cleaner
Private Individual
01.2008 - 03.2017
- Maintained cleanliness and organization in residential spaces, ensuring high standards of hygiene.
- Utilized effective cleaning techniques and products to enhance efficiency and surface care.
- Developed customized cleaning plans based on client preferences and property requirements.
- Trained new staff on best practices for cleaning procedures and safety protocols.
- Implemented improvements in cleaning processes that reduced time spent per task without sacrificing quality.
Custodian
Fayette County Public Schools
07.2005 - 02.2008
- Maintained cleanliness and organization of facilities, ensuring safe environments for all occupants.
- Operated cleaning equipment and tools, adhering to safety protocols and best practices.
- Assisted in training new custodial staff on procedures and equipment usage.
- Developed efficient cleaning schedules to optimize workflow throughout the facility.
Education
No Degree - Business Management
University of Kentucky
Lexington, KYNo Degree - Business Management
National College
Lexington, KYSkills
- Flexible learning approaches
- Management skills training
- Organizational leadership
- Efficient multitasking
Accomplishments
Proud recipient of AAA rewards as well as have fun value award (2022 and 2024) most growing MCI( last 6 years) and CTM award (2024)
Timeline
Certified Training Manager
Inspire Brands
01.2017 - Current
CNA/ Secretary
Saint Joseph East Hospital
02.2008 - 08.2018
House Cleaner
Private Individual
01.2008 - 03.2017
Custodian
Fayette County Public Schools
07.2005 - 02.2008
No Degree - Business Management
University of Kentucky
No Degree - Business Management
National College