Josette Wilkins
New Haven,CT
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Yale University
New Haven, CT
10.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greets and welcome guests, answer inquiries from faculty and students.
- Receive sort and distribute campus mail and packages.
- Assign 40-60 Email and Web cases daily to various Customer Service Representatives.
- Monitor office supplies and place orders as necessary.
- Request and follow up with facility work orders.
Senior Administrative Assistant
Yale University
New Haven, CT
04.2021 - 10.2021
- Managed Verification of Employment cases and composed Verification of Employment letters per Students and Faculty request.
- Assisted with I-9 Employment Verification cases and Social Security Number compliance.
Customer Service Representative 2
Coordinated Transportation Solutions
Trumbull, CT
09.2019 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for services and company information.
- Scheduled transportation to medical appointments for elderly clients, as a third-party company.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered average of 30 to 50 calls per day, addressing customer inquiries and solving problems.
Driver
First Transit
Hamden, CT
04.2019 - 09.2019
Cashier
Target Inc
Derby, CT
11.2018 - 04.2019
Job Coach
Pathfinder Associates
Derby, CT
09.2015 - 04.2019
Dispatcher
JW Moving LLC
Hamden, CT
11.2011 - 01.2016
Patient Care Associate
A&B Homecare Solutions
New Haven, CT
09.2009 - 12.2015
Education
High School Diploma -
Wilbur L. Cross High School
New Haven, CT06.2002
Skills
- Strong Organizational Skills
- Microsoft Word
- Outlook
- Excel
- Teams
- Workday
- Salesforce Lightning
- RightFax
- Kronos
- Adobe Acrobat
Timeline
Administrative Assistant
Yale University
10.2021 - Current
Senior Administrative Assistant
Yale University
04.2021 - 10.2021
Customer Service Representative 2
Coordinated Transportation Solutions
09.2019 - 04.2021
Driver
First Transit
04.2019 - 09.2019
Cashier
Target Inc
11.2018 - 04.2019
Job Coach
Pathfinder Associates
09.2015 - 04.2019
Dispatcher
JW Moving LLC
11.2011 - 01.2016
Patient Care Associate
A&B Homecare Solutions
09.2009 - 12.2015
High School Diploma -
Wilbur L. Cross High School
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