JOSETTE WOODLEY-WALKER
ALLENTON,WI
Summary
To obtain a fulltime position in which to develop new skills and aide in company growth and improvement.
Overview
9
9
years of professional experience
Work History
General Cleaner (Owner)
Midwest Superb Cleaning Service
Allenton, WI
02.2021 - Current
- Perform general sweeping, scrubbing, mopping of hardwood, laminate, and tile floors
- Using vacuum equipment
- Disposing of trash from bins and containers
- Scrubbing sinks, basin, toilets, in public and private bathrooms
- Maintained and performed all cleaning equipment, supplies, and products
- Reporting repairs and replacements needed when encountered on job
- Saved $100 by implementing cost-saving initiatives that addressed long-standing problems.
Driver
Lyft Corporate
Milwaukee, WI
07.2021 - 01.2022
- Maintain all car care
- Provide safe, comfortable, clean ride to passengers
- Managed over 25 customer calls per day
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Answered, scheduled and responded to reservation calls at specific times and locations
- Planned and adjusted optimal routes based on traffic and weather conditions
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
General Cleaner (site Supervisor)
Power
Milwaukee, WI
01.2019 - 04.2021
- Perform general sweeping, scrubbing, mopping of hardwood, laminate, and tile floors
- Using vacuum equipment
- Disposing of trash from bins and containers
- Scrubbing sinks, basin, toilets, in public and private bathrooms
- Maintain all cleaning equipment, supplies, and products
- Reporting repairs and replacements needed when encountered on job
- Led projects and analyzed data to identify opportunities for improvement.
- Saved $100 by implementing cost-saving initiatives that addressed long-standing problems.
Residential Assistant
Total Care Group
Port Washington, WI
07.2017 - 12.2018
- Provide residents with assistance in accomplishing daily tasks, including bathing, eating, dressing, grooming and using the restroom
- Maintain all care records in accordance with company policy and audit care records weekly to ensure accuracy
- Communicate any problems, concerns or issues to residents’ family members and upper management as needed
- Ensure all patients take medications as directed by health care providers
- Build rapport with residents by establishing personal connections and showing interest in their lives
- Respond to any safety or medical issues
- Lead daily group and individual activities for entertainment
- Observed and documented resident progress, reporting recorded metrics to house manager
- Logged and filed incident reports, detailing significant occurrences during assigned shifts
Administrative Assistant
The Bridge Health Clinics and Research Center
Milwaukee, WI
01.2018 - 11.2018
- Scheduling Clients appointments
- Provide information about questions on billing
- Answering multiple phone lines
- Create and revise systems and procedures, and implementing approved changes
- Used office Faxes and Copiers
- Responsible for making sure office opened on time
- Managed over 40 customer calls per day
Residential Assistant
Prader-Wili Homes of Oconomowoc
Oconomowoc, WI
10.2016 - 07.2017
- Provide residents with assistance in accomplishing daily tasks, including bathing, eating, dressing, grooming and using the restroom
- Maintain all care records in accordance with company policy and audit care records weekly to ensure accuracy
- Communicate any problems, concerns or issues to residents’ family members and upper management as needed
- Ensure all patients take medications as directed by health care providers
- Build rapport with residents by establishing personal connections and showing interest in their lives
- Respond to any safety or medical issues
- Lead daily group and individual activities for entertainment
- Observed and documented resident progress, reporting recorded metrics to house manager
- Logged and filed incident reports, detailing significant occurrences during assigned shifts
Unemployed
Unemployed
Milwaukee, WI
02.2015 - 09.2016
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used Microsoft Word and other software tools to create documents and other communications
Delivery Driver
Pizza Hut
West Bend, WI
11.2014 - 01.2015
- Delivery of pizzas
- Customer service focus
- Managed over 50 calls per shift
- Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and delivery
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Fostered positive working relationships with regular customers
Office Associate
Milwaukee Area Technical College
Milwaukee, WI
09.2014 - 11.2014
- Prepared and processed standard forms, invoices, requisitions, and related documents according to department procedures and guidelines
- Posted information to permanent records according to established system; enters data through an electronic keyboard to record
- Received and directed visitors to appropriate offices or personnel
- Coordinated efficient calendars for3 staff members by factoring in schedule availability and load limitation
- Organized, stored and retrieved files to enhance daily operations and support customer needs
- Routed business correspondence, documents and messages to correct departments and staff members
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Administrative Assistant
The Bridge Health Clinic and Research Center
Milwaukee, WI
01.2014 - 08.2014
- Scheduling Clients appointments
- Provide information about questions on billing
- Answering multiple phone lines
- Create and revise systems and procedures, and implementing approved changes
- Used office Faxes and Copiers
- Responsible for making sure office opened on time
- Managed over 40 client calls per day
Education
Human Service Bachelor Degree - Service
Springfield College
Springfield, MA05.2018
Associates Degree -
Milwaukee Area Technical College
Milwaukee, WI05.2012
Commercial Driver’s License (CDL) A, B, C & D -
Hook Up Drivers
Joplin, MO04.2001
Business Office Assistant Certification -
Manpower Business Training Institute
Milwaukee, WI06.1987
Diploma - General Education Diploma
Milwaukee Area Technical College
Milwaukee, WI08.1986
Skills
- PROFESSIONAL SKILLS:
- Over (8) years Customer Service Experience
- Product Knowledge
- Software Usage: Microsoft Word, Excel, Outlook
- Problem Solving
- Opening / Closing Operations
- Balancing of Daily Receipts
- Positive Attitude
- Attention to Detail Computer Software
- Team player or Individual work style
- Increase Customer Retention
- Ability to Multitask
- Conflict Resolution
- Organizational Skills
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Driver
Lyft Corporate
07.2021 - 01.2022
General Cleaner (Owner)
Midwest Superb Cleaning Service
02.2021 - Current
General Cleaner (site Supervisor)
Power
01.2019 - 04.2021
Administrative Assistant
The Bridge Health Clinics and Research Center
01.2018 - 11.2018
Residential Assistant
Total Care Group
07.2017 - 12.2018
Residential Assistant
Prader-Wili Homes of Oconomowoc
10.2016 - 07.2017
Unemployed
Unemployed
02.2015 - 09.2016
Delivery Driver
Pizza Hut
11.2014 - 01.2015
Office Associate
Milwaukee Area Technical College
09.2014 - 11.2014
Administrative Assistant
The Bridge Health Clinic and Research Center
01.2014 - 08.2014
Human Service Bachelor Degree - Service
Springfield College
Associates Degree -
Milwaukee Area Technical College
Commercial Driver’s License (CDL) A, B, C & D -
Hook Up Drivers
Business Office Assistant Certification -
Manpower Business Training Institute
Diploma - General Education Diploma
Milwaukee Area Technical College