Josette Zappa
Massapequa Park
Summary
Dynamic medical billing professional with proven expertise at JZBilling Inc, enhancing claim acceptance rates and reducing denials through meticulous coding and effective communication. Proficient in ICD-10 and claims processing, I excel in fostering collaborative relationships and ensuring compliance, driving operational efficiency and patient satisfaction.
Results-driven billing professional with proven track record in medical insurance billing. Known for precise claim management and effective resolution of billing issues. Excellent team collaborator, adaptable to changing needs, and consistently reliable. Proficient in coding, claims processing, and patient account management.
Driven Medical Biller motivated to perform beyond expectations.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
24
24
years of professional experience
Work History
Medical Insurance Biller
JZBilling Inc
09.2020 - Current
- Processed insurance claims efficiently, ensuring timely submissions and reducing delays in reimbursement.
- Reviewed patient records for accuracy, verifying coding and billing details to minimize errors.
- Collaborated with healthcare providers to resolve billing discrepancies and enhance claim acceptance rates.
- Trained new staff on billing software, fostering a knowledgeable team and improving operational workflow.
- Developed standardized procedures for billing processes, enhancing efficiency and consistency across the department.
- Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Ensured timely reimbursement for services by submitting clean claims to insurance carriers promptly.
- Improved patient billing accuracy by diligently reviewing and editing medical insurance claims.
- Reduced claim denials by effectively communicating with healthcare providers to obtain necessary documentation and information.
- Developed strong working relationships with insurance companies, facilitating smoother negotiations for payment settlements.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Delivered timely and accurate charge submissions.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Reconciled accounts receivable to general ledger.
Medical Biller
Sammy USA Systems
05.2019 - 09.2020
- Managed billing processes and ensured compliance with healthcare regulations.
- Reviewed and verified patient information for accuracy in billing submissions.
- Coordinated with insurance companies to resolve claim discrepancies efficiently.
- Trained new staff on billing software and best practices for claims submission.
- Filed and updated patient information and medical records.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Orchestrated transition to ICD-10 coding system, minimizing disruptions to billing operations.
- Negotiated with insurance providers to resolve payment disputes, ensuring fair compensation for services rendered.
- Initiated peer review system for billing codes used, which significantly minimized coding discrepancies.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
Medical Office Manager
Oceanside Podiatry
02.2002 - 05.2019
- Oversaw daily operations of medical office, ensuring efficient patient flow and optimal scheduling.
- Managed staff performance, providing mentorship and training to enhance team effectiveness.
- Developed and implemented patient care protocols to improve service delivery and satisfaction.
- Coordinated billing processes, ensuring accurate insurance claims submission and follow-up.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Assisted with regulatory issues such as compliance.
- Developed close working relationships with front office and back office staff.
- Fostered collaborative work environment, organizing team-building activities.
- Enhanced team morale and reduced turnover through development of comprehensive staff recognition program.
- Coordinated with healthcare providers to ensure seamless patient care and service delivery.
- Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City, NY01-2002
Skills
- Medical billing software proficiency
- HIPAA compliance awareness
- ICD-10 knowledge
- Organizational growth
- Claims processing proficiency
- Payment posting
- Accounts receivable management
- Claim submission efficiency
- Electronic health records management
- Insurance appeals handling
- Electronic claims
- Multitasking and organization
- Claims review
- Medical claims submission
- Claim submission
- ICD-10 coding
- Insurance verification
- Data entry
- Electronic health record software
- Insurance billing
- Patient billing
- Insurance claims
- Medical billing
- Submission of medical claims
- Insurance collections
- Account follow-up
- Reimbursements
- Claim review
- CPT code modifiers
- Time management
- Attention to detail
Timeline
Medical Insurance Biller
JZBilling Inc
09.2020 - Current
Medical Biller
Sammy USA Systems
05.2019 - 09.2020
Medical Office Manager
Oceanside Podiatry
02.2002 - 05.2019
Associate of Arts - Liberal Arts And Sciences
Nassau Community College