Jose X. Bergonje
Lutz,FL
Summary
Passionate about promoting customer satisfaction by delivering quality service and excellent support. Proficient in customer service best practices and related options. Passionate for coaching and training new hires and other coworkers, bilingual (Spanish-English)
Overview
8
8
years of professional experience
Work History
Customer Support Expert
TeamViewer
07.2016 - Current
- Helped creating support processes according to TeamViewer policies.
- Quickly learned new software tools and technologies, allowing me to work in different projects within the support department.
- Contributed to the development of the training program for incoming new hires, improving onboarding experience.
- Developed and in charge of the last part of the onboarding process to close the training period of the new hires
- Mentor for many of the new hires since 2017
- In charge of the schedule of the new hires
Education
Bachelor of Science - Trading/Maritime Law/Export of Goods
I.E.M.A.V.
Venezuela07.2000
Skills
- CRM/ERP/License Tool
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Coaching/training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Support Expert
TeamViewer
07.2016 - Current
Bachelor of Science - Trading/Maritime Law/Export of Goods
I.E.M.A.V.
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