Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Josey Rallinson

Oklahoma City,OK

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.


Experienced non-medical Care Provider offering 4 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Overview

17
17
years of professional experience

Work History

Care Giver

Self Employed
02.2020 - 03.2025
  • Assisted in administration of medication daily.
  • Maintained cleanliness of the house, both inside and out.
  • Maintained the lawn, garden, and other other outdoor duties throughout the 2 acre lot.
  • Assisted in any tasks as necessary in order to mitigate any over exertion or possible injuries.
  • Cooked a balanced meal three times a day, catering to their needs as an elderly disabled person.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Assisted in making sure mortgage, utilities, and healthcare bills were paid on time and up to date.

Inventory Specialist and Auditor

Hobby Lobby
04.2019 - 12.2019
  • Verified the quality and integrity of all products being received by the warehouse.
  • Prepared detailed reports daily containing audit findings to be presented to Senior Management.
  • Assisted with improvements in Operations and reductions in costs.
  • Collaborated with the team in reaching our daily goals by performing tasks effectively and efficiently.
  • Tracked and updated the transfer of products from the distribution center to retail stores.
  • Consistently reported errors due to disorganization or mishandling of products.
  • Worked directly with receiving and shipping departments in the distribution center to ensure accuracy of inventory.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Discover and solve data discrepancies between internal databases and actual on hand inventory.

Tech Associate

Staples
08.2018 - 04.2019
  • Tech Associate responsible for the advertisement and sales of products related to technology.
  • Performed maintenance on customer's computers and devices to include updates, setups, and informative sessions.
  • Helped customer's over the phone on any questions they had relating to any type of device they were having issues with.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Received customer's computers, tablets, laptops, etc. in order to fix it in whatever capacity needed.

Customer Service Representative

TotalExpress
09.2017 - 07.2018
  • Helped everyone find what they needed, or helped them order what they wanted from the menu and also helped cook said dish.
  • Performed preventative maintenance on gas pumps and filled propane tanks as well.
  • Stocked the store as needed as well as keeping the coolers fully stocked to ensure anyone could get what they were wanting or needing.
  • Responded to customer requests for products, services, and company information.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Technical Support Specialist

Xerox / Apple
03.2017 - 09.2017
  • Worked as a technical support specialist, helping customers with all of their apple needs for all mobile devices including iPhones, iPads, iWatch, and sometimes branching into iMac issues as well.
  • Assisted customers with all iCloud problems they had and either worked to correct these issues or escalate the issue to the correct department.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Assisted customers with any iTunes issues they were having on their mobile devices including purchasing, downloading, and billing issues.

Electronics Sales Associate

WalMart
10.2016 - 03.2017
  • Worked as an electronics sales associate, helping customers find and purchase their electronic needs as well as help them purchase said items.
  • Assisted with layaway and online sales purchases and pickups.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Stocked inventory in electronics and all other departments as needed.

Operations Department Employee

BankOnIT
09.2014 - 08.2016
  • Kept over watch on hundreds of bank's networks in the event something went wrong with said networks and reacted in a timely fashion to minimize damage to the network and the impact on the customer.
  • Monitored all firewall traffic for all of the banks, watching diligently for any intrusions and if there were any, configure the firewall to block the intrusions.
  • Promoted to a help desk engineer where I was responsible for taking phone calls from customers and resolving any of their issues that fell within my scope and escalating the issue to the proper department if it was not.
  • Setup VPNs on firewalls as well as configuring a customer's computer to be able to connect to it from work or home.
  • Responsible for the setup of a bank's routers, firewalls, computers, servers, and cable management by going on site to the bank itself for the installation.
  • Provided professional services and support in a dynamic work environment.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked with 3rd party vendors whom the bank used for their banking software to help resolve problems they may be having with their software in conjunction with the bank's network.

Infantry Squad Leader

United States Marine Corps
02.2008 - 02.2016
  • Received specialized military training on explosives, firearms, and driving techniques.
  • Trained to be able to respond to trauma on the spot in an emergency situation.
  • Performed maintenance and small repairs on various rifles and machine guns.
  • Taught a platoon of a foreign military on proper and efficient techniques to use in an urban combat environment resulting in 50% less casualties.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Looked after weapons by scheduling and performing organizational and preventive maintenance.
  • Performed constant maintenance and preventative maintenance on various military combat vehicles while in an extreme environment.
  • Received specialize training on questioning techniques in order to get information from members of a foreign country to better help them.
  • Operated and maintained two $6000 riding lawn mowers as well as other various motorized lawn equipment.
  • Received training on the techniques of gathering and disseminating classified intelligence using computer technology to help others comprehend and use it.

Education

High School Diploma -

Yukon High School
Yukon, OK
05-2005

Skills

  • Consistently dependable
  • Analytical thinker
  • Meticulous attention to detail
  • Effective contributor to team goals
  • Reliability in professional conduct
  • Driven individual
  • Proficient in independent decision-making
  • Effective judgment in high-stress environments
  • Advanced typing proficiency
  • Proficient in computer hardware
  • System troubleshooting skills
  • Experienced in various software applications
  • Adaptable to new concepts
  • Excellent communication skills
  • Proficient in task prioritization

Accomplishments

  • Taught a platoon of a foreign military on proper and efficient techniques to use in an urban combat environment resulting in 50% less casualties for their unit and a 35% drop in crime for the city which they were responsible for.
  • Learned and taught myself about a complex web content filtering situation between 2 banks that were in the process of merging and worked to alleviate the time and energy spent on fixing issues between them.
  • Identified discrepancies in a large order of product totaling more than $150,000 to include damaged product, missing product, undelivered product, and also products affected by mold due to water damage.

Languages

English
Native or Bilingual

Timeline

Care Giver

Self Employed
02.2020 - 03.2025

Inventory Specialist and Auditor

Hobby Lobby
04.2019 - 12.2019

Tech Associate

Staples
08.2018 - 04.2019

Customer Service Representative

TotalExpress
09.2017 - 07.2018

Technical Support Specialist

Xerox / Apple
03.2017 - 09.2017

Electronics Sales Associate

WalMart
10.2016 - 03.2017

Operations Department Employee

BankOnIT
09.2014 - 08.2016

Infantry Squad Leader

United States Marine Corps
02.2008 - 02.2016

High School Diploma -

Yukon High School

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Josey Rallinson