Josey VanMeter
Belpre
Summary
Commercial parts professional with 15+ years of experience as both a team member and manager. Level 3 Certified Continuous Improvement Coordinator and fully leadership-certified through Daimler Truck North America. Proven ability to work collaboratively across teams, quickly adapt to new responsibilities, and drive process and performance improvements. Known for high standards and result-driven approach. Extensive experience in optimizing teamwork and enhancing customer partnerships. Valued team collaborator with reputation for adaptability and reliability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CIC/Commercial Parts Manager
Matheny Motor Truck Company
07.2022 - 01.2026
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment of parts.
- Enhanced reporting systems for tracking sales performance and inventory turnover rates.
- Conducted regular staff training sessions to improve product knowledge and customer service skills.
- Continuously sought opportunities for process improvement within the commercial parts department, implementing new strategies based on industry best practices and technological advancements.
- Managed a team of parts specialists, ensuring high-quality service and timely deliveries to customers.
- Streamlined warehouse operations for faster order processing and reduced turnaround time.
- Oversaw regular audits of physical inventory counts, ensuring accuracy and compliance with company policies.
- Increased customer satisfaction by implementing efficient parts ordering and inventory management systems.
- Implemented inventory control measures to minimize stock discrepancies and prevent overstocking or stockouts of crucial items.
- Built rapport with key accounts through consistent follow-ups on outstanding orders or addressing any concerns that might arise during the transaction process.
- Collaborated with sales and service teams to address customer concerns promptly, resulting in improved client retention rates.
- Provided timely, insightful and accurate reports to upper management.
- Ordered parts for customers, repair shops, and service departments for use in [commercial] equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
Commercial Sales Manager
Auto Zone
03.2016 - 07.2022
- Developed strategic sales plans to enhance market penetration and revenue growth.
- Managed team performance, providing coaching and mentorship to drive sales effectiveness.
- Analyzed market trends and customer needs to identify new business opportunities.
- Fostered relationships with key clients to ensure repeat business and customer loyalty.
- Monitored competitor activities, adjusting strategies accordingly to maintain competitive advantage.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Motivated team to meet and exceed sales goals.
- Analyzed sales data and trends to identify areas for improvement, implementing necessary adjustments for optimal results.
- Provided local market insight and identified trends.
- Increased commercial sales revenue by developing and implementing strategic sales plans.
- Planned, coordinated, and implemented commercial sales functions and processes.
- Set production goals to exceed budget expectations.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Assistant Store Manager
Advance Auto Parts
07.2011 - 03.2016
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on product knowledge and customer service best practices.
- Developed team schedules, balancing workforce needs with budgetary constraints for optimal efficiency.
- Collaborated with upper management to create action plans addressing operational challenges and opportunities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Manager
Jimmy John's
11.2007 - 06.2011
- Oversaw daily operations to ensure optimal workflow and customer satisfaction.
- Trained and mentored staff on best practices and operational standards.
- Implemented efficiency improvements in food preparation processes.
- Managed inventory levels, ensuring timely restocking of supplies.
- Monitored compliance with health and safety regulations consistently.
- Resolved customer complaints effectively, enhancing overall service quality.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Parkersburg High School
Parkersburg05-2006
Skills
- Operational efficiency
- Warehouse management
- Parts documentation
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Lean principles
- Profit and loss tracking
- Obsolescence control
- Customer relationship development
- Continuous improvement
- Computer literacy
- Decision-making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Scrubbed P&L reports on a monthly basis.
- Supervised team of 20+ staff members.
- Collaborated with team of 20+ in the development of Continuous Improvement Events every 6 months for the last 3 years.
Certification
- Level 1,2, and 3 Continuous Improvement Coordinator certified Training - 3 years completed.
- Leadership Certified through Daimler Truck North America - 6 month course completed.
Timeline
CIC/Commercial Parts Manager
Matheny Motor Truck Company
07.2022 - 01.2026
Commercial Sales Manager
Auto Zone
03.2016 - 07.2022
Assistant Store Manager
Advance Auto Parts
07.2011 - 03.2016
Shift Manager
Jimmy John's
11.2007 - 06.2011
High School Diploma -
Parkersburg High School