Josey Wolfe
Chrisman,Illinois
Summary
Accomplished Human Resource Specialist with a proven track record at Marion Tool & Die, Inc., enhancing employee relations and compliance through effective HR policies and empathetic dispute resolution. Skilled in payroll administration and benefits management, I significantly improved onboarding efficiency and workplace harmony. Expertise in HR information systems and a champion for staff advocacy underscore my commitment to fostering a supportive work environment.
Overview
10
10
years of professional experience
Work History
Human Resource Specialist
Marion Tool & Die, Inc. Dba Marion Manufacturing
05.2018 - Current
- Fielded employee inquiries related to insurance, vacation, sick leave and employee assistance.
- Ensure compliance with federal, state, and local labor laws through regular audits and policy updates.
- Conduct performance reviews and provided feedback to managers on employee performance.
- Facilitate smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Monitor employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and monitored employee recognition programs.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Enroll needed terminated/resigned employees in COBRA.
- Submit weekly payroll across company
Administrative Assistant
Marion Tool & Die, Inc. Dba Marion Manufacturing
10.2016 - 06.2017
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Customer Service Representative
State Farm
03.2015 - 10.2016
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Certified Nursing Assistant
Pleasant Meadows Senior Living
06.2014 - 03.2015
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
Certificate of Technical Studies - Human Resource Management
University of Phoenix
Tempe, AZ03-2021
Property And Casualty Insurance
ABRC Insurance
Champaign, IL01-2015
Skills
- Customer Relations
- HR policies and procedures
- Training and mentoring
- Training development
- Recruiting
- Pre-Employment Screening
- Employee Relations
- Onboarding and Orientation
- Background Checks
- Compensation and benefits
- Payroll Administration
- Employee Onboarding
- Benefits Administration
- Confidential Document Control
- Wages and salary
- Exit Interviews
- Recruitment
- Benefits administrator
- HR information systems
- Human Resources Support
Timeline
Human Resource Specialist
Marion Tool & Die, Inc. Dba Marion Manufacturing
05.2018 - Current
Administrative Assistant
Marion Tool & Die, Inc. Dba Marion Manufacturing
10.2016 - 06.2017
Customer Service Representative
State Farm
03.2015 - 10.2016
Certified Nursing Assistant
Pleasant Meadows Senior Living
06.2014 - 03.2015
Certificate of Technical Studies - Human Resource Management
University of Phoenix
Property And Casualty Insurance
ABRC Insurance
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