Josh Adams
Infrastructure Engineer
Windham,ME
Summary
Dedicated IT professional with over 17 years experience in the Microsoft ecosystem. Proven ability to take on larger and larger projects, and work with key stakeholders to deliver results on time. Ability to learn new systems quickly and make an impact on any team.
Overview
17
17
years of professional experience
Work History
Infrastructure Engineer II
Unum
10.2019 - Current
- Coordinate with vendors for software to facilitate projects.
- Collected project information and disseminated to appropriate stakeholders.
- Serve as escalation point within the team, and organization for any issues in the M365 stack.
- Collaborated with cross-functional teams to successfully complete various projects.
- Work with business areas and other IT teams to successfully move Exchange Public Folders from on premise to either Exchange Shared Mailboxes, or Online Public Folders. Moving over 10TB of data, and 400,000 Folders.
- Streamlined processes by automating repetitive tasks using scripting languages such as Python and PowerShell
- Led the planning and execution of a successful migration from on-premise infrastructure towards a hybrid-cloud environment, minimizing disruptions and maximizing benefits.
- Provide Tier-3 support to resolve complex issues for internal customers and maintain high customer satisfaction levels.
Infrastructure Engineer I
Unum
12.2014 - 10.2019
- Successfully migrated over 10,000 users from Skype to Teams.
- Used PowerShell to create tools to facilitate a streamlined migration of Skype to Teams, making the process more efficient and faster.
- Deployed over 3,000 iPhones to users, coordinated delivery, training, and support.
Service Desk Agent
Unum
12.2012 - 12.2014
- Engaged in user support interactions via telephone, chat and email platforms.
- Worked with internal users to achieve first call resolution on most issues, would routinely work with second level support as well.
- Monitored ticket queues looking for trends, and provided feedback to the team and leadership about trending items and how we could possibly mitigate the issues.
Education
Master Of Information System Management - Management Information Systems
Colorado Technical University
Colorado Springs, CO05.2011
Bachelor Of Applied Science - Computer Information Systems
Saint Joseph's College of Maine
Standish, ME05.2007
Skills
Powershell
undefinedTimeline
Infrastructure Engineer II
Unum
10.2019 - Current
Infrastructure Engineer I
Unum
12.2014 - 10.2019
Service Desk Agent
Unum
12.2012 - 12.2014
Master Of Information System Management - Management Information Systems
Colorado Technical University
Bachelor Of Applied Science - Computer Information Systems
Saint Joseph's College of Maine