Josh Aiken
Seattle,USA
Summary
I'm a Seattle native with 8+ years of professional experience in cultivating client relationships, revenue growth/development, B2B & B2C sales, account management, client engagement/retention & people/project management.
I’m Adept at leveraging CRM Platforms including Microsoft Dynamics 365, Pilytix, Salesforce, Outreach, Archtics Ticketing, & Workday. I continue to exceed revenue goals and enhance customer relationships. I continue to demonstrate success both in prospecting & organic growth of high-value accounts.
I will always be passionate about driving innovative sales strategies, fostering long-term client engagement, and striving for both self and professional growth.
Overview
9
9
years of professional experience
Work History
Account Executive - Membership Sales
Seattle Mariners
09.2022 - Current
- Identified opportunities to grow revenue, new/existing customer relationships through prospecting, canvassing, networking, referrals, ballpark tours, and engagement events
- Analyzed sales trends and customer feedback to develop targeted sales strategies, increasing membership renewals
- Consistently received high regards from leadership, clients, and coworkers of excellent customer service to my book of business which held over 1,600 accounts valued roughly at $4.3 million
- 2022 book of business consisted of 1,300 member accounts valued over $2.8 million: generated $1.9 million of new revenue exceeding departmental and servicing goals
- 2023 book of business consisted of 1,500 member accounts valued over $4.5 million: generated over $2.3 million of new revenue exceeding departmental revenue and servicing goals
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Integrated Postseason & 2023 MLB All-Star Weekend ticket distribution, customer education, coordination of ballpark engagement events, and final implementation of each event
- Proficient in Salesforce, Microsoft Dynamics 365 CRM, Outreach, Pilytix, and Archtics.
Sales Consultant
Seattle Mariners
09.2021 - 09.2022
- Exceeded all company revenue goals by selling over $350,000 of products including groups, memberships, suites, and hospitality spaces
- Conducted over 5,000 outbound calls to Group Renewal, Single Game Buyer, and B2B accounts which successfully developed & cultivated business relationships which translated to new revenue
- Provided an exceptional customer experience for all clients and received countless feedback commending my customer service
- Awarded department MVP two consecutive months by being the top revenue generator on the Sales Development team
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Utilized Microsoft Dynamics 365 CRM, Outreach and Archtics ticketing system to maintain electronic records of all customers and prospects
- Led targeted sales campaigns, achieving a 20% increase in client retention through personalized outreach and follow-up
- Analyzed customer buying patterns using CRM data, optimizing sales strategies and improving conversion rates by 15%.
Clinical Recruiter
NuWest Group
10.2020 - 09.2021
- Adapted to a new fast-paced remote work environment while scaling swiftly as one of the first employees to complete remote training and on-boarding items
- Quickly learned to interview, mentor, evaluate, and place candidates to job opportunities that best match on qualities such as experience, personality, and professionalism.
- Partnered with hiring managers to streamline recruitment processes, enhancing team efficiency and candidate experience.
- Prospected candidates based on company job needs, conducted interviews, provided coaching sessions to best mentor candidates and evaluated skills to be placed into job opportunities that best match candidate professional experience
Account Manager
Elevate Sports Ventures & XFL
09.2019 - 04.2020
- Conducted 75-100 daily calls to leads self prospected and company generated to sell the story of XFL in Seattle.
- Sold a full menu of ticketing options including season ticket memberships, groups, premium, and luxury suite packages at CenturyLink Field now Lumen Field
- Excelled in a fast paced, start-up and professional events environment with continuous strategic pivoting
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Assistant Customer Service Manager
Arena Sports
12.2018 - 10.2019
- Acted as a liaison between customer service and management teams to ensure a productive and inviting work environment
- Planned, prioritized, and delegated employee tasks to ensure efficiency of programs including leagues and private events
- Resolved complex customer issues by actively listening, analyzing the complaint, and implementing solutions
- Aided in the hiring of new employees by defining company needs, reviewing resumes, and conducting interviews.
Client Engagement Specialist
Zillow Inc.
10.2016 - 04.2018
- Facilitated all forms of communication between consumers & agents by utilizing phone, text, and email support systems
- Made a minimum of 175 daily dials to ensure both company & personal metric goals were met and regularly exceeded
- Collected, analyzed, and interpreted product data to provide value by identifying consumer & agent trends within Zillow Group
- Developed consumer relationships by providing product knowledge through active listening & professional objection handling.
Seasonal Sales and Marketing Intern
Seattle Seafair
06.2015 - 09.2016
- Contributed to the marketing campaigns, community outreach, sponsorship deals, and overall execution of the 65th & 66th Seattle Seafair festival comprised of 8-10 major metropolitan events every summer
- Conducted grassroots marketing strategies by distributing promotional items, attending press conferences, over-seeing informational booths, and collecting attendee data through surveys.
Education
Bachelor of Science - Marketing
Oregon State University
09.2016
Skills
- Customer Relationship Management
- Revenue Generation
- Account Management
- Pipeline Management
- Sales Strategies
- Customer Relationship Management (CRM)
- Database Management
- Lead Generation
- Customer Service
Timeline
Account Executive - Membership Sales
Seattle Mariners
09.2022 - Current
Sales Consultant
Seattle Mariners
09.2021 - 09.2022
Clinical Recruiter
NuWest Group
10.2020 - 09.2021
Account Manager
Elevate Sports Ventures & XFL
09.2019 - 04.2020
Assistant Customer Service Manager
Arena Sports
12.2018 - 10.2019
Client Engagement Specialist
Zillow Inc.
10.2016 - 04.2018
Seasonal Sales and Marketing Intern
Seattle Seafair
06.2015 - 09.2016
Bachelor of Science - Marketing
Oregon State University
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