Josh Alford
Denver,CO
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
7
7
years of professional experience
Work History
Sr. Account Manager
Solar Reviews
2023.05 - Current
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Streamlined account management processes, improving overall efficiency and productivity.
- Expanded market share by identifying new business opportunities and securing high-value accounts.
- Implemented innovative strategies for retaining top-performing clients, reducing churn rate substantially.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
Sr. Sales Manager
ANGI Homeservices
2017.04 - 2023.05
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Expanded market share with the introduction of innovative product offerings and strategic partnerships.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
- Implemented data-driven decision-making to optimize pricing strategies, yielding higher profit margins on key product lines.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Championed the adoption of new sales tools and technologies to modernize operations, improve efficiency, and enhance overall team performance.
- Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Managed accounts to retain existing relationships and grow share of business.
Education
Bachelor of Science - Business Management
Metro State University
DenverSkills
- Excellent Negotiation Skills
- Order Management
- Operations
- Goals and Performance
- Sales Expertise
- Revenue Generation
- Efficacious
- Account Development
- Qualifying Leads
- Teamwork and Collaboration
Accomplishments
- President's Club 2018
- President's Club 2021
- Most Revenue in a Quarter
- Best Retention Team
Timeline
Sr. Account Manager
Solar Reviews
2023.05 - Current
Sr. Sales Manager
ANGI Homeservices
2017.04 - 2023.05
Bachelor of Science - Business Management
Metro State University
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