Josh Allen
Chelsea
Summary
I am an enthusiastic and reliable professional with a passion for delivering exceptional customer experiences in fast-paced environments. Skilled in anticipating needs, resolving issues efficiently, and building rapport with customers, I thrive under pressure while maintaining a positive and approachable demeanor. With strong communication and multitasking abilities, I excel at driving customer satisfaction and sales in both hospitality and sales-focused settings.
Overview
9
9
years of professional experience
Work History
Tasting Room Manager
Oak and Grist Distilling Company
02.2024 - 10.2024
- Created pricing structure for tasting room/bar menu items
- Maintained updated knowledge of industry trends through continued research and development.
- Managed cash handling procedures effectively to ensure accurate accounting of daily revenue.
- Coordinated with other departments to ensure seamless integration of tasting room operations within the overall distillery business strategy.
- Curated seasonal cocktail menus using locally sourced products and ingredients
- Assisted in organizing private events, developing bespoke menus upon request for guests renting the event space
- Maintained inventory of all beer, wine, liquor and other items needed for making syrups and infusions
Trim Carpenter
Chisel And Oak Carpentry
04.2023 - 02.2024
- Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
- Followed strict adherence to safety protocols from job start to final clean up to prevent accidents and mishaps.
- Built shelves, doors, windows and counters to correct scale and dimensions according to blueprints and building plans.
- Dismantled and demolished areas prior to repairs and installment of new materials.
Server
Gan Shan West
08.2020 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender
Isa's French Bistro
05.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
The Golden Pineapple
05.2019 - 10.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
Bartender
Isis Music Hall
04.2018 - 05.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bar Manager
Gan Shan Station
07.2015 - 02.2018
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Education
High School Diploma -
Chelsea High School
Chelsea, AL05.2007
Skills
- Suggestive Selling
- Guest Inquiries
- Dining Customer Service
- Workflow Coordination
- Hospitality Service Expertise
- Server Training
- Pos Operation
- Patron Rapport
- Wine Service
- Cockatil Curation
Timeline
Tasting Room Manager
Oak and Grist Distilling Company
02.2024 - 10.2024
Trim Carpenter
Chisel And Oak Carpentry
04.2023 - 02.2024
Server
Gan Shan West
08.2020 - 07.2023
Bartender
Isa's French Bistro
05.2019 - 03.2020
Bartender
The Golden Pineapple
05.2019 - 10.2019
Bartender
Isis Music Hall
04.2018 - 05.2019
Bar Manager
Gan Shan Station
07.2015 - 02.2018
High School Diploma -
Chelsea High School
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