Josh Baksh
Denton
Summary
Seasoned Director of Hospitality known for high productivity and efficient task completion. Specialize in guest relations, operational management, and staff training to ensure exceptional service standards. Excel in communication, leadership, and problem-solving to enhance team performance and guest satisfaction.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Director of Hospitality
University of North Texas
Denton
02.2024 - Current
- Lead multi-site operations by aligning staffing, service performance, and financial targets to organizational requirements.
- Execute labor planning and scheduling models to match demand; improve productivity and coverage during peak periods.
- Build KPI dashboards (Excel/Power BI) to track throughput, service levels, bottlenecks, and labor performance; drive corrective actions.
- Standardize workflows/SOPs across locations to reduce variation and strengthen operational readiness during transitions.
- Recruit, onboard, and develop leaders/frontline staff; implement training routines to accelerate ramp-up and sustain performance.
- Partner with compliance stakeholders to reinforce safety programs, policies, and consistent training from day one.
- Collaborated with campus departments to coordinate event logistics and resources.
Senior Banquet Manager III
Sodexo at Texas Christian University
Fort Worth
11.2022 - 02.2024
- Led daily operations and execution across high-volume events; ensured staffing plans and workflows supported service expectations.
- Standardized processes and schedules across sites, reducing labor inefficiencies by 12%.
- Managed vendor relationships (Sysco, US Foods) and cost controls; improved supply reliability and reduced delivery variances.
- Produced performance updates and operational recommendations for leadership to support change adoption and site consistency.
Senior Food & Dining Manager
University of North Texas
Denton
10.2021 - 11.2022
- Managed 4 retail units generating $10M in annual revenue; led staffing, execution, reporting, and performance improvements.
- Built forecasting and inventory dashboards to reduce waste/storage costs by 9% and improve ordering accuracy.
- Strengthened service consistency and team accountability through standardized operating routines and metric reviews.
Store Director
Target Corporation
Brooklyn
05.2019 - 08.2021
- Directed $65M P&L and 250+ team members across operations, logistics, fulfillment, and service.
- Improved order accuracy and operational efficiency by 15% by redesigning processes and managing KPIs at the floor level.
- Led safety, staffing, and execution routines; delivered performance reporting and improvement roadmaps to senior leadership.
Assistant Director of Food & Beverage / Assistant Director, Logistics
Target Corporation
Brooklyn
01.2012 - 01.2019
- Led logistics/distribution operations with $45M+ annual budgets and 150-200 employees; owned labor planning and execution.
- Improved throughput and reduced costs by 10% through layout/flow redesign and standardized work practices.
- Implemented demand planning routines to improve seasonal readiness, inventory accuracy, and service performance.
Education
MBA - Strategic Management
The University of North Texas
Denton, TX 05.2025 - 05/2026
B.S. - Aviation Management
CUNY York College
Queens, NY 05.2007 - 05.2012
Skills
- Excel (Intermediate/Advanced)
- Power BI
- Tableau
- SQL
- Word
- Outlook
- PowerPoint
- Kronos/Workforce Scheduling
- ERP/Procurement Systems
- HRIS
- ServSafe
- OSHA 10
Websites
Certification
- ServSafe
- OSHA 10
Personal Information
Relocation: Open to Relocation / Travel
Timeline
MBA - Strategic Management
The University of North Texas
05.2025 - 05/2026
Director of Hospitality
University of North Texas
02.2024 - Current
Senior Banquet Manager III
Sodexo at Texas Christian University
11.2022 - 02.2024
Senior Food & Dining Manager
University of North Texas
10.2021 - 11.2022
Store Director
Target Corporation
05.2019 - 08.2021
Assistant Director of Food & Beverage / Assistant Director, Logistics
Target Corporation
01.2012 - 01.2019
B.S. - Aviation Management
CUNY York College
05.2007 - 05.2012