JOSH BECKETT
West Haven,UT
Summary
Versatile and results-driven professional with a proven track record at America First Credit Union, excelling in risk management and IT support. Expert in leveraging CompTIA certifications and bilingual capabilities to enhance operational efficiency and team performance. Demonstrated success in leading initiatives that significantly improve client satisfaction and operational productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Risk Advisor
Blackburn Jones Co
Ogden, UT
09.2021 - Current
- Conducted assessments of insurance policies for potential and current clients to verify sufficient coverage.
- Drafted and revised insurance policies tailored to new ventures, and established businesses.
- Generated leads to expand client portfolio.
- Facilitated partnerships through networking efforts to strengthen community bonds.
- Provided tailored insurance solutions for optimal risk mitigation.
- Ensured comprehensive documentation of procedures, actions, and policies in the agency management system to protect the agency from potential legal repercussions.
Assistant Administrator
LEGACY HOUSE OF PARK LANE
Farmington, UT
11.2020 - 09.2021
- Coordinated departmental workflows, prioritizing completion of tasks to support CNA performance and resident satisfaction.
- Directed a team of 60 employees, maintaining compliance with resident care protocols.
- Maintained adherence to workplace legal standards.
- Resolved various electronic health record system issues maintaining regulatory standards.
- Implemented policies and programs to increase revenue, control expenses, increase job satisfaction, employee retention, and resident care.
- Maintained and restored computer systems and electronic health records to enhance CNA productivity.
- Optimized the nursing budget by controlling payroll, inventory, training, and other operational costs to ensure compliance with corporate parameters.
- Executed disciplinary actions for CNAs violating company policies or state regulations.
- Expanded applicant pool through distributing promotional materials within the community.
IT Support specialist
AMERICA FIRST CREDIT UNION
Riverdale, UT
06.2016 - 11.2020
- Led development of the work-from-home initiative for the credit union, engaging with diverse IT teams.
- Streamlined equipment management for 250 remote employees, contributing to increased hiring capacity due to space optimization.
- Led teams of employees in preparing and installing computer equipment (PCs, printers, check scanners, receipt printers, servers, networking racks, telecommunication equipment, and pinpads) for new and existing branches and departments, allowing the credit union to expand its services.
- Repaired hardware and enterprise tools such as teller systems, Citrix Workspace, XenDesktop, MS Office, Oracle, and SQL Developer through collaboration with team members.
- Diagnosed and resolved issues within SaaS applications, enhancing operational efficiency for member-facing employees.
- Co-managed Citrix XenApp and XenDesktop by auditing and creating virtual machines used by the work-at-home fleet.
- Established partnerships with electronic recycling firms to develop a cost-saving buy-back initiative.
- Coordinated procurement processes for computer equipment, including laptops, PCs, pinpads, projectors, thin clients, monitors, and check scanners.
- Trained new staff in building effective analytical skills by training them in Microsoft database management, HP Diagnostic database management, troubleshooting technical and hardware issues, and how to communicate effectively.
- Educated team members on utilizing ServiceNow effectively for service request tracking.
Help Desk
AMERICA FIRST CREDIT UNION
Riverdale, UT
10.2015 - 06.2016
- Resolved technical issues for employees by troubleshooting software and hardware-related malfunctions and actively listened to their issues and concerns.
- Collaborated with various IT departments to build troubleshooting procedures for first and second tier support.
- Enhanced user satisfaction by guiding end users on addressing common problems with branch and department hardware.
- Developed a comprehensive knowledge bank of troubleshooting steps for training new employees.
- Showcased strong written and oral communication abilities by documenting intricate employee issues.
Education
Bachelor of Science - Health Administration
WEBER STATE UNIVERSITY, Dumke College of Health Professions
Ogden, UT12.2019
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UTSkills
- Information security
- Incident response
- Risk mitigation strategies
- Effective written and oral communication
- Team leadership
- Adaptable
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA IT Operations Specialist - CIOS
Languages
Spanish
Full Professional
References
- Russell Erickson: IT Director - (801) 870-0888
- Doug Spainhower: IT Support Manager - (801) 458-8015
- Robert Clontz: System Administrator - (801) 497-1668
Timeline
Risk Advisor
Blackburn Jones Co
09.2021 - Current
Assistant Administrator
LEGACY HOUSE OF PARK LANE
11.2020 - 09.2021
IT Support specialist
AMERICA FIRST CREDIT UNION
06.2016 - 11.2020
Help Desk
AMERICA FIRST CREDIT UNION
10.2015 - 06.2016
Bachelor of Science - Health Administration
WEBER STATE UNIVERSITY, Dumke College of Health Professions
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
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