Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Josh Behan

Bradenton,FL

Summary

Dynamic Technician with extensive experience at Ryder Transportation Services, excelling in troubleshooting and preventive maintenance. Proven ability to enhance customer satisfaction through effective communication and meticulous attention to detail. Skilled in managing operations and optimizing system performance, ensuring compliance with industry standards while fostering a safe work environment.

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 30 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Technician in Charge

Ryder Transportation Services
11.2017 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Technician in Charge

Ryder Transportation Services
06.2015 - 10.2017

Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • managing operation of a maintenance facility for a dedicated captive location for single customer fleet .
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Facilitated seamless software upgrades, minimizing disruptions to daily operations.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Worked with diverse types of weather and ground conditions.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Technician 4

Ryder Transportation
11.1999 - 05.2015
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.

Mechanic

Waste Managment
01.1997 - 11.1999
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
  • hydraulic system and component repairs and replacement

Education

No Degree - Diesel Technology

Manatee Technical College
Bradenton, FL

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Troubleshooting
  • Power Tools and Equipment
  • Mechanical Knowledge
  • Quality control
  • Preventive Maintenance
  • Documentation and reporting
  • System troubleshooting
  • Workload management
  • Deadline oriented
  • Inventory oversight
  • Computer-assisted diagnostics
  • Risk mitigation

Accomplishments

  • Supervised team of 5 staff members.
  • Controlled a 367unit operation by leading a team of 5 technicians to maintain and repair,fleet of commercial vehicles to deliver multiple customers products and services.

Certification

multiple Cummins certifications

multiple Detroit diesel certifications

previous ASE master diesel and heavy equipment tech

608 and 609 certifications for cab and transport refrigeration

oxy/acetylene weld and cutting experience

mig and arc welding experience


Languages

English
Native or Bilingual

Interests

  • Outdoor Recreation
  • Camping
  • Embracing outdoor adventures such as fishing and hunting

Timeline

Technician in Charge

Ryder Transportation Services
11.2017 - Current

Technician in Charge

Ryder Transportation Services
06.2015 - 10.2017

Technician 4

Ryder Transportation
11.1999 - 05.2015

Mechanic

Waste Managment
01.1997 - 11.1999

No Degree - Diesel Technology

Manatee Technical College
Josh Behan