Josh Benners
Highland Village,TX
Summary
Talented Executive with excellent employee development, customer service, and analytics skills and over ten years of experience. Confident in giving engaging presentations to clients to drive new business, expand accounts, and establish brand profiles. Pragmatic professional adept at implementing strategic business plans, driving growth, and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
13
13
years of professional experience
Work History
President
DataOne Systems, LLC
12.2020 - Current
- Led acquisition of field services and manufacturing divisions from global Telecommunications VAR and formation of the new company, including selection and implementation of critical systems such as ERP, CRM, PSA, FSM, CPQ, HRS, Benefits, Branding, Corporate Insurance, and more from the ground up.
- Developed aggressive and innovative go-to-market strategy, resulting in 10x revenue growth over three years.
- Captured and maintained desirable Fortune 1000 white-space accounts while carefully navigating protective covenants and service restrictions from company formation.
- Represented the company at executive briefings and quarterly business reviews.
- Performed the majority of technical writing for internal and external communications.
- Recruited and developed a lean, effective management team and back office staff.
- Oversaw all legal activities, including most contract negotiations, occasionally engaging outside counsel.
- Reduced $15m legal claim to $3m of high-value inventory purchase with notably small legal fees, retaining essential business relationships.
- Acquired and developed over 200,000 sqft. of warehouse, professional, manufacturing, and staging/laboratory facilities.
- Implemented unique incentive plans that motivated employees as individuals, delivering efficiency, profitability, loyalty, and teamwork.
- Carefully managed attrition and recruited top talent from failing competitors in a shrinking market.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Led successful M&A negotiations, expanded market share, and increased profitability.
- Implemented robust financial controls to increase transparency, reduce risk, and optimize resource allocation.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
- Increased customer and employee satisfaction through proactive and meaningful engagement.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Influenced vital stakeholders through effective communication strategies that garnered support for critical projects.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization's operations.
- Managed crises effectively while minimizing disruption to daily operations.
- Maintained P&L, monitored financial performance, and shouldered corporate fiscal responsibility.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Developed and implemented comprehensive risk management programs to mitigate potential liabilities.
- Facilitated communication between departmental teams and stakeholders to build consensus.
- Established and maintained strong relationships with customers, vendors, and strategic partners.
- Analyzed industry trends and tracked competitor activities to inform decision-making.
- Directed technological improvements, reducing waste and business bottlenecks.
- Communicated business performance, forecasts, and strategies to investors and shareholders.
President
GDT Manufacturing Co.
07.2017 - 12.2020
- Initiated operational improvements using lean methodologies to drive efficiency and reduced cost of doing business 33% in first year, even after giving 90%+ of organization a fair market raise
- Developed new high-margin, low-drag product lines to stimulate revenue growth and market value. Both innovative business segments grew over $1MM in first year
- Improved supply chain to reduce materials costs and optimize distribution through effective vendor management and unconventional sourcing strategies for ourselves and our customers
- Revamped product cost models and developed pricing strategies to better compete in highly volatile market
- Grew customer base over 200% in less than two years
Director, Service Operations
GDT
07.2015 - 07.2017
- Oversee operations for $70mm professional services business including contract development, RFP response, travel and expense, project accounting, change management, estimation, technical inside sales, business analytics, and national resource coordination
- Increased service revenue and profitability through proactive, involved, and impactful leadership
- Daily oversight and management of service delivery including same day issue resolution and escalation assistance with Sales, PM and Engineering organizations
- Provide daily reports and feedback to executive management on key service metrics
- Primary stakeholder in deployment of Salesforce Sales Cloud CRM and Service Cloud customer support platforms, as well as SAP CPM and MRS systems development
Account Manager - Professional Services
GDT
08.2013 - 07.2017
Operations Administrator
GDT
10.2011 - 08.2013
Education
Associate of Science - Business
North Central Texas College
Corinth, TX2013
Skills
- Risk Mitigation
- Financial Management
- Profitability Optimization
- Process Improvement
- Company Representation
- Operations Oversight
- Partnership Development
- Employee Relations
- Sales and Marketing
- Contract Negotiation
- Crisis Management
- Organizational Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
President
DataOne Systems, LLC
12.2020 - Current
President
GDT Manufacturing Co.
07.2017 - 12.2020
Director, Service Operations
GDT
07.2015 - 07.2017
Account Manager - Professional Services
GDT
08.2013 - 07.2017
Operations Administrator
GDT
10.2011 - 08.2013
Associate of Science - Business
North Central Texas College
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