Josh Beverly
Saraland,AL
Summary
Results-driven Operations Manager with a strong focus on problem-solving and process improvement. Proven ability to enhance team collaboration and optimize operational efficiency, leading to measurable increases in customer satisfaction.
Overview
18
18
years of professional experience
Work History
Job Operations Manager
Industrial Valve Sales and Service
02.2017 - 01.2026
- Engaged in problem-solving discussions to address operational challenges and enhance customer service.
- Managed approximately 50 to 75 emails, calls daily
- Collaborated with team members to ensure all information needed to quote, coordinate and invoice projects are accurate.
- Assisted in daily operations management, ensuring adherence to safety protocols and quality standards.
- Collaborated with team members to streamline workflow and improve operational efficiency.
- Participated in training sessions on systems for effective operations management.
- Contributed to team meetings by sharing insights on process improvements and operational best practices.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
Assistant Shop Superintendent
Industrial Valve Sales and Service
02.2015 - 02.2017
- Directed Daily Operations of team of 65 technicians and shop professionals
- Communicated with team members regarding deadlines, customer expectations and shop personnel to ensure customer satisfaction.
- Developed workflow improvements that increased shop productivity and reduced downtime.
- Ensured documentation is accurate and received in timely manner for invoicing purposes
- Analyzed operational data to drive strategic decisions for process enhancements
- Assisted with performance evaluations to support employee development and identify training needs.
Job Operations Coordinator
Industrial Valve Sales and Service
10.2014 - 02.2015
- Coordinated logistics and scheduling for valve sales and service operations.
- Maintained communication with approximately Seven customers on a daily basis
- Streamlined communication between sales, service teams, and clients to enhance collaboration.
- Oversaw project timelines, ensuring alignment with strategic objectives and client requirements.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Valve Technician
Industrial Valve Sales and Service
01.2011 - 10.2014
- (Onsite and Offsite) Conducted inspections and maintenance on various valve types to ensure optimal performance.
- Diagnosed and repaired valve malfunctions, improving equipment reliability and efficiency.
- Maximized operational efficiency by systematically troubleshooting and resolving issues related to valve leakage or other malfunctions.
- Optimized valve performance with regular testing, calibration, and adjustment of components as necessary.
Valve Technician
Industrial Valve Sales and Service
02.2008 - 01.2011
- (Onsite and Offsite) Conducted inspections and maintenance on various valve types to ensure optimal performance.
- Developed standard operating procedures to enhance workflow efficiency during valve repairs.
- Demonstrated commitment to customer satisfaction by promptly addressing concerns and implementing corrective actions when necessary.
- Identified problems with valves and used appropriate troubleshooting techniques to locate and resolve concerns.
Education
Jacksonville State University
Jacksonville, Alabama, ALHigh School Diploma -
Satsuma High School
Satsuma, AL01-2004
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Process improvement
- Organizational management
- Schedule management
- Forecasting and scheduling
Timeline
Job Operations Manager
Industrial Valve Sales and Service
02.2017 - 01.2026
Assistant Shop Superintendent
Industrial Valve Sales and Service
02.2015 - 02.2017
Job Operations Coordinator
Industrial Valve Sales and Service
10.2014 - 02.2015
Valve Technician
Industrial Valve Sales and Service
01.2011 - 10.2014
Valve Technician
Industrial Valve Sales and Service
02.2008 - 01.2011
Jacksonville State University
High School Diploma -
Satsuma High School