Summary
Overview
Work History
Skills
Timeline
GeneralManager

Josh Bonilla

Risingsun,OH

Summary

Dynamic leader with proven expertise in operations management and team building, honed at GCM and FleetPride. Excels in customer relations and inventory control, driving sales growth and operational efficiency. Achieved high employee satisfaction and customer loyalty through effective leadership and problem resolution. Skilled in motivating teams and enhancing profitability with strategic focus and excellent communication.

Diligent Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

8
8
years of professional experience

Work History

General Manager

GCM
03.2020 - Current
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Driver

FleetPride
03.2017 - 03.2020
  • Followed all relevant traffic laws and safety regulations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Pulled parts off store shelves to fill customer orders.
  • Fostered a safe work environment by adhering to all company safety guidelines and reporting any observed hazards or violations.
  • Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
  • Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Efficient multi-tasker
  • Time management
  • Customer relations
  • Inventory control
  • Customer relationship management
  • Verbal and written communication
  • Motivation

Timeline

General Manager

GCM
03.2020 - Current

Driver

FleetPride
03.2017 - 03.2020

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Josh Bonilla