Joshua Bracht
Winter Springs
Summary
My dad helped me get the job at Cracker Barrel as my first job. And for the past 3 years I have expanded my restaurant experience to what my skills fit best. Which is helping my coworkers feel heard, making sure everyone is on the same page and , make new hires feel
welcome .
Overview
3
3
years of professional experience
Work History
Lead Trainer
Cracker Barrel Old County Store
12.2023 - Current
- Designed and implemented training programs to enhance employee performance and customer service skills.
- Facilitated onboarding sessions, ensuring new hires gained essential knowledge of operational standards and practices.
- Developed training materials and resources to support continuous learning and professional development initiatives.
- Monitored training effectiveness through assessments, providing feedback for improvement and program adjustments.
- While at my home store (Altamonte Springs) I also was and currently am the Sanford location's acting lead trainer as well.
Host Trainer
Cracker Barrel Country Store
04.2023 - Current
- Trained and mentored new hosts on customer service protocols and operational standards.
- Coordinated training schedules to maximize coverage during peak service hours.
- Developed training materials that enhanced onboarding processes for new employees.
- Implemented feedback mechanisms to improve host performance and guest satisfaction.
Server Trainer
Cracker Barrel Country Store
04.2023 - Current
- Trained new servers on menu knowledge, customer service standards, and operational procedures.
- Developed training materials to enhance onboarding experience for new staff members.
- Coordinated and scheduled training sessions to ensure comprehensive coverage of restaurant policies.
- Mentored junior staff, providing guidance on effective communication and teamwork skills.
Expeditor
Cracker Barrel Country Store
04.2023 - Current
- Coordinated inventory management to ensure timely product availability.
- Streamlined communication between kitchen and front-of-house staff for efficient service flow.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Trained team members on best practices for order processing and inventory control.
To-Go Specialist
Cracker Barrel Old County Store
04.2023 - Current
- Coordinated timely preparation and assembly of to-go orders for optimal customer satisfaction.
- Trained and mentored new team members on order processing and customer service protocols.
- Implemented efficient workflow strategies to enhance order accuracy and reduce wait times.
- Collaborated with kitchen staff to ensure high-quality food presentation for takeout services.
Education
High School Diploma -
Winter Springs High School
Winter Springs, FL12-2024
Skills
- Team management
- Mentoring
- Training delivery
- Coaching techniques
- Training and mentoring
- Team building
- Scheduling training sessions
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
Accomplishments
- Collaborated with team of mangers in the development of health and grill line standards.
- Supervised team of floor staff members while mangers were stuck behind the grill line.
Languages
American Sign Language
Limited Working
Timeline
Lead Trainer
Cracker Barrel Old County Store
12.2023 - Current
Host Trainer
Cracker Barrel Country Store
04.2023 - Current
Server Trainer
Cracker Barrel Country Store
04.2023 - Current
Expeditor
Cracker Barrel Country Store
04.2023 - Current
To-Go Specialist
Cracker Barrel Old County Store
04.2023 - Current
High School Diploma -
Winter Springs High School