Josh Brethorst
21 Years Of Service With Genuine Parts Company
Summary
At Genuine Parts Company - NAPA Auto Parts, I excelled in enhancing store profitability and customer satisfaction through expert inventory management and exceptional customer service. My leadership significantly reduced staff turnover and increased sales, showcasing my problem-solving abilities and team leadership skills.
Overview
21
21
years of professional experience
Work History
Store Manager
Genuine Parts Company - NAPA
09.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Assistant Manager
Genuine Parts Company - NAPA
09.2009 - 09.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Counter
Genuine Parts Company - NAPA
09.2007 - 09.2009
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Counter Trainee
Genuine Parts Company
09.2006 - 09.2007
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Dispatcher
Genuine Parts Company - NAPA
09.2005 - 09.2006
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Driver
Genuine Parts Company - NAPA
09.2003 - 09.2005
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Education
High School Diploma -
MATC
Milwaukee06.2000
Skills
ASE Certified Parts Professional
Forklift Certified
Problem-Solving
Multitasking and Organization
Store operations
Customer Service Management
Training and mentoring
Team Leadership
Inventory Management
Store Merchandising
Shift Scheduling
Staff Management
References Available Upon Request
References Available Upon Request
Timeline
Store Manager
Genuine Parts Company - NAPA
09.2015 - Current
Assistant Manager
Genuine Parts Company - NAPA
09.2009 - 09.2015
Counter
Genuine Parts Company - NAPA
09.2007 - 09.2009
Counter Trainee
Genuine Parts Company
09.2006 - 09.2007
Dispatcher
Genuine Parts Company - NAPA
09.2005 - 09.2006
Driver
Genuine Parts Company - NAPA
09.2003 - 09.2005
High School Diploma -
MATC
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