Joshua Burks
Princeton,WV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Automotive Window Tinter
Barlows Window Tinting
04.2020 - 08.2022
- Provided same level of care and attention to all customers, no matter vehicle value.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Accepted and processed payments for services.
- Met or exceeded company-defined quality and production goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Tinting School/ Customer Service
Barlows Window Tinting
Princeton, WV08.2022
Skills
- Provided same level of care and attention to all customers, no matter vehicle value
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals
- Accepted and processed payments for services
- Met or exceeded company-defined quality and production goals
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Responded to customer requests for products, services, and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
Timeline
Automotive Window Tinter
Barlows Window Tinting
04.2020 - 08.2022
No Degree - Tinting School/ Customer Service
Barlows Window Tinting
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