Josh Butler

-Executed comprehensive testing for Helix, Pulse, and Portal, ensuring functionality, reliability, and
user experience standards are met.
-Managed test scripts and maintained testing devices in up-to-date and functional condition.
-Collaborated with the QA Manager to create testing reports, including statistics and results for Scout,
Go, Helix, Pulse, Hype, and Portal.
-Attende and actively contribute to Grooming, Refinement, daily standups, and design sessions for
Helix, Pulse, and Portal.
-Lead QA efforts for Hype and internal tools; assist with Scout and Hype testing as needed.
-Provided QA support and guidance to interns and contractors, acting as a subject matter expert on
QA processes.
-Served as backup to the QA Manager, assisting with Jira board management and overall QA
operations.
-Acteed as an internal SME for product training, answering questions and resolving issues as they arise.
-Provided pre-season and game-season Game Operations support, including starting games,
communicating with Specialists, creating results reports, and assisting Seasonal Game Managers.

• Developed and maintained strong relationships with customers, including coaching staff, administration, and players, acting as a primary point of contact for them before, during, and after the season
• Successfully onboarded and trained over 10+ schools and their administrative staff
• Led a training program via webinars for all the men's and women's basketball teams in the Big 12 and Mountain West for coaching staff and managers
• Created FAQ materials such as slide decks, pamphlets, instructional videos, and handbooks to utilize the product as easily as possible
• Delivered, equipped, replaced, and assisted with any of the school's equipment needs before, during, and after the season
• Created and led a "Hackathon" for a fan engagement product involving basketball analytic games to keep fans engaged with real-time ShotTracker data that is now beginning implementation
• Held office hours for coaching staff, administration, and players to assist with questions or requests
• Assisted the marketing team with posting, social media reports to track progression of platforms and content creation ideas
• Periodic travel to support customer onsite and conference participation

• Conducted and implemented training modules to enhance season game operators’ proficiency in game management
• Created and adjusted game operator’s schedules to meet game schedule needs/changes and budgetary constraints
• Recruited and hired game temporary workers to fulfil game operator roles

• Documented and assisted in executing the game success season preparation and planning
• Participated in the establishment of the PMO and SDLC process and documentation
• Assisted marketing and social media content working with project teams and analytical findings
• Supported the inventory manager in transitioning and auditing inventory

• Managed stat-keeping for college basketball games in Big 12 and Mountain West conferences
• Compared ShotTracker stats with team online stats to ensure accuracy of stats
• Checked basketballs and jersey sensors battery life are charged pregame

• Managed and maintained multiple campus operations and ensured facility safety, cleanliness, and organization for over 5 years
• Assisted in merchandise and membership sales for all athletes K-12
• Served as a brand ambassador for the team's social media and local events
• Supervised and executed inventory management with a high level of accuracy