Summary
Overview
Work History
Education
Skills
Timeline
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Josh Campbell

Ashland,KY

Summary

Adept at fostering client relationships and spearheading team collaboration, I excelled at RRS Ohio Drug And Alcohol Counseling by implementing system improvements that significantly enhanced the services rendered. My blend of empathetic client engagement and proficient document management skills consistently surpassed performance goals, establishing a track record of results that speak volumes.

Overview

7
7
years of professional experience

Work History

Client Support Specialist

RRS Ohio Drug And Alcohol Counseling
07.2022 - Current
  • Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
  • Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
  • Conducted case management activities and services with multidisciplinary team.
  • Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Contributed to team success by sharing best practices and collaborating on challenging cases with colleagues.
  • Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
  • Fostered an inclusive and supportive team environment by offering assistance to colleagues when needed, leading to increased overall performance.
  • Advocated for and acted as liaison to other community-based providers and resources and other benefits, housing, vocation training and employment opportunities.
  • Provided information and referrals to community partners and other treatment providers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Sales Coordinator

CINTAS, Professional Uniform And Facility Services
03.2020 - 06.2022
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
  • Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
  • Maintained long-term relationships with high net-worth clients.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.

Detox Coordinator

HOPE Center
10.2017 - 07.2020
  • Coordinated discharge planning efforts alongside case managers to ensure smooth transitions into appropriate levels of care following detox.
  • Enhanced detox program effectiveness by implementing evidence-based practices and protocols.
  • Managed budgets effectively while maintaining high-quality service delivery within financial constraints.
  • Increased accessibility of services by working with insurance companies and other funding sources to minimize out-of-pocket costs for clients.
  • Spearheaded efforts for facility accreditation through diligent preparation for site visits from accrediting bodies.
  • Promoted a culture of continuous improvement within the facility by soliciting feedback from both staff members and patients regarding program components and operations.
  • Reduced the occurrence of relapse by providing ongoing support and resources to clients postdetox.
  • Streamlined patient intake processes, ensuring timely access to detox services.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for each individual client.
  • Optimized staff efficiency through regular training sessions and performance evaluations.
  • Facilitated communication between patients, families, and treatment teams throughout the entire detox process.
  • Implemented innovative approaches to client engagement, promoting a supportive environment conducive to recovery.
  • Developed strong relationships with community partners to expand the availability of resources for clients during and after their detox journey.
  • Conducted thorough assessments of patients'' physical, psychological, and social needs in order to tailor detox programs effectively.
  • Maintained detailed documentation of all patient interactions, treatments, and outcomes to ensure continuity of care across providers.
  • Oversaw the safe and proper administration of medications to patients, in accordance with established protocols and physician orders.
  • Improved patient outcomes by closely monitoring progress and adjusting treatment plans accordingly.
  • Ensured compliance with all federal, state, and local regulations governing detox facilities through regular audits and policy updates.
  • Increased staff retention rates by creating a supportive work environment that encouraged professional growth and development.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Processed medical insurance claims and payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Peer Mentor Supervisor

HOPE Center
10.2017 - 06.2018
  • Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
  • Developed strong relationships with mentees, fostering a positive learning environment.
  • Encouraged mentees to develop strong decision-making and problem-solving skills.
  • Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
  • Enhanced peer understanding by providing one-on-one mentoring and support.
  • Served as a role model for fellow students, demonstrating effective communication and problem-solving skills.
  • Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
  • Connected mentees with academic resources such as tutoring services or workshops when needed to improve performance levels.
  • Shared resources, opportunities, and activities to support mentee's learning and development.
  • Met mentee formally, informally, in-person and virtually to offer support.
  • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
  • Led group sessions for mentees focused on various topics such as time management, study skills, and stress reduction techniques.
  • Developed mentees' life skills such as time management and communication.
  • Participated in ongoing training to enhance mentoring skills and stay updated on best practices in student success strategies.
  • Established trust and rapport with mentees by maintaining confidentiality regarding sensitive information during mentoring sessions.
  • Collaborated with faculty and staff to identify areas where peer mentors could provide additional support.
  • Counseled Number students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
  • Created individualized mentoring plans for mentees, promoting personal growth and development.
  • Supported mentees in navigating college admissions processes and achieving academic success.
  • Facilitated the integration of new students into the campus community through mentorship programs and social events.
  • Provided holistic support to assist with academic, emotional and social challenges.
  • Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
  • Facilitated peer-to-peer conversations to support open communication among mentees.
  • Implemented strategies to help mentees manage stress and difficult emotions.
  • Supported student success by reviewing assignments, offering feedback, and assisting in goal setting.
  • Collaborated with school counselors, teachers and administrators to aid mentee success.
  • Assisted in the creation of individualized learning plans for each mentee, addressing their specific needs and goals.
  • Strengthened collaboration between faculty advisors and peer mentors through regular meetings discussing student progress.
  • Assisted mentee in getting acclimated to new position or responsibilities with consistent coaching and assisting with task prioritization.
  • Assisted in the development of workshops and seminars related to academic success, personal growth, and career readiness.
  • Implemented innovative mentoring approaches that catered to diverse learning styles.

Education

Specialist In School Psychology - Children And Adolescent Psychology

Ohio University
Athens, OH

Associate Of Applied Arts - Business Administration And Management

Bluegrass Community And Technical College
Lexington, KY
06.2015

Skills

  • Interpersonal and written communication
  • Client Relationship Building
  • Empathy and patience
  • Support inquiry assistance
  • Strong Work Ethic
  • Client rapport building
  • Problem Resolution
  • Document and Records Management
  • Project management abilities
  • Teamwork and Collaboration
  • Computer Skills
  • Relationship Building
  • System implementation
  • Training development aptitude
  • Calm and Professional Under Pressure
  • Complaint resolution
  • Calm Under Pressure
  • Work Prioritization
  • Staff education and training
  • Policies and Procedures Adherence
  • Conflict Mediation
  • Professional telephone demeanor
  • Needs Assessment
  • De-Escalation Techniques
  • Employee Coaching

Timeline

Client Support Specialist

RRS Ohio Drug And Alcohol Counseling
07.2022 - Current

Sales Coordinator

CINTAS, Professional Uniform And Facility Services
03.2020 - 06.2022

Detox Coordinator

HOPE Center
10.2017 - 07.2020

Peer Mentor Supervisor

HOPE Center
10.2017 - 06.2018

Specialist In School Psychology - Children And Adolescent Psychology

Ohio University

Associate Of Applied Arts - Business Administration And Management

Bluegrass Community And Technical College

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Josh Campbell