Josh Carpenter
Norton Shores,MI
Summary
Seasoned Senior Site Reliability Engineer with over 10 years of experience in IT operations, incident management, and software development. Adept at designing and maintaining scalable, high-availability systems, with a proven track record of reducing downtime, improving system performance, and hardening security. Expertise in cloud infrastructure (AWS, Azure), automation, and CI/CD pipelines. Strong leadership skills with a focus on driving continuous improvement and fostering collaboration between development and operations teams. Committed to delivering reliable, secure, and efficient solutions that align with business goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Site Reliability Engineer
Spectrum Health Medical Group (Corewell Health)
2021.01 - Current
- Developed custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
- Improved incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issues resolution steps.
- Architected and built automated Archival as a Service process from on-premise storage to AWS S3, via DataSync
- Designed, developed and built custom Notifications application in AWS to automate the generation of tickets and self-healing of critical services and applications, ensuring continued delivery of services.
- Mentored junior engineers, providing guidance on coding best practices and career development.
- Conducted comprehensive risk assessments, implementing strategies to mitigate potential threats to system stability.
- Designed custom Openshift automation leveraging the Kubernetes API, to allow developers to redeploy their entire project with the click of a button.
Systems Engineer
Spectrum Health Medical Group (Corewell Health)
2015.04 - 2018.12
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Designed and built a new SCCM environment, in preparation for the migration to Windows 10 and Office 365.
- Built automated SCCM compliance settings to discover, evaluate, and auto-remediate our Windows server environment.
- Scripted automated server retirement for all vCenter VMs, significantly reducing engineering time to perform manual retirements.
- Built a new VDI vCenter environment and coordinated with the Client Engineering team to help provision the Desktop experience, post-build.
- Built and managed vCenter and UCS environments.
Data Center Technician
Gentex Corporation
2014.09 - 2015.03
- Built a new infrastructure monitoring environment in Systems Center Operations Manager (SCOM).
- Created and implemented Windows patch policy for both corporate and manufacturing computers.
- Moved Windows patching from WSUS into System Center Configuration Manager (SCCM) 2012.
- Improved existing CommVault Simpana 10 backup environment by adding additional media agents and storage in campus sites for high availability and failover capabilities.
- Designed Exchange 2010 to 2013 migration approach.
- Worked closely with the networking team to administer Cisco infrastructure and F5 BIG-IP.
- Wrote custom PowerShell and Batch scripts to automate existing administrative tasks.
- Worked extensively with Cisco UCS, VMware, Hyper-V, NetApp, System Center, and Oracle Enterprise Linux.
System Administrator
iRobot Corporation
2012.09 - 2014.08
- Reengineered computer imaging process and decreased OS provisioning time by over 60 minutes in SCCM 2007.
- Documented and trained Service Desk in this process, granting them autonomy with future OS deployments.
- Played primary role in Lync 2013 deployment project.
- Helped build and deploy Lync servers and coordinate telephony components.
- Built QoS GPO's to enable Lync priority traffic on the network.
- Documented and trained Service Desk with Lync administration and troubleshooting.
- Scripted custom deployment packages to deploy Lync software and drivers directly to end-user machines.
- Maintained over 200 Windows & Linux servers.
- Managed monthly patching of Windows servers through WSUS and Group Policy.
- Root caused and deployed a global fix for an Exchange bug that affected all users migrated from Exchange 2007 to 2010.
- Managed the backup and recovery of all servers and enterprise data using CommVault Simpana 9.
- Upgraded backup media agent servers to 10GB NICs and 8GB Fibre Channel HBAs.
- Awarded the IT peer-elected award: 2013 integrity, 2014 teamwork.
- Administrated Active Directory, Group Policy, Exchange 2010, and Citrix XenApp.
Service Desk Technician
iRobot Corporation
2011.09 - 2012.08
- Reimaged existing machines and built out new machines for users.
- Assisted users with computer-related issues.
- Helped troubleshoot Windows 7, Windows XP, Mac OS X, and Ubuntu Linux machines.
- Wrote and deployed custom batch scripts to end-users, solving computer issues.
- Rotated on-call duty to provide 24-hour support for end-users.
- Improved user experience by writing custom task sequence to automate the installation of major networked printers on all Windows machines.
Education
Bachelor of Science - Information Technology Management
American Military University
08.2018
Skills
- Infrastructure Automation
- Microservices Architecture
- Incident Management
- Log Analysis
- Scripting Languages
- Disaster Recovery
- System monitoring
- Containerization Technologies
- Performance Tuning
- Virtualization Technologies
- Software Development
- Load Balancing
- Application Scaling
- Server Hardware
- Technical Documentation
- Configuration Management
- Security best practices
- Storage Systems
Awards
- IRobot Peer-elected award: Integrity (2013)
- IRobot Peer-elected award: Teamwork (2014)
Certification
- AWS Certified Cloud Practitioner
Timeline
Senior Site Reliability Engineer
Spectrum Health Medical Group (Corewell Health)
2021.01 - Current
Systems Engineer
Spectrum Health Medical Group (Corewell Health)
2015.04 - 2018.12
Data Center Technician
Gentex Corporation
2014.09 - 2015.03
System Administrator
iRobot Corporation
2012.09 - 2014.08
Service Desk Technician
iRobot Corporation
2011.09 - 2012.08
Bachelor of Science - Information Technology Management
American Military University
- AWS Certified Cloud Practitioner
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