Summary
Overview
Work History
Education
Skills
Timeline
Generic
Josh Centers

Josh Centers

Manchester

Summary

Dynamic banking professional with a proven track record at Wells Fargo, excelling in relationship building and customer satisfaction. Leveraged strong communication skills to enhance client engagement and streamline branch operations. Recognized for implementing effective solutions that improved service quality and compliance, fostering trust and loyalty among clients.

Overview

13
13
years of professional experience

Work History

Associate Personal Banker

Wells Fargo Bank, N.A.
06.2023 - Current
  • Cultivated strong relationships with clients to understand financial needs and recommend suitable banking solutions.
  • Facilitated account openings, closings, and maintenance while ensuring compliance with regulatory requirements.
  • Analyzed customer financial data to provide personalized advice and improve overall client satisfaction.
  • Educated clients on digital banking tools and features to promote self-service options and increase engagement.
  • Resolved customer inquiries and issues promptly, maintaining high levels of service quality and satisfaction.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.

Inbound Associate

Target
10.2021 - 05.2023
  • Processed incoming customer inquiries via multiple communication channels, ensuring prompt and accurate responses.
  • Assisted in managing inventory levels, tracking product availability, and coordinating restocking efforts.
  • Trained new associates on standard operating procedures and best practices for efficient workflow management.
  • Analyzed operational processes, identifying areas for efficiency gains and recommending actionable solutions.

CAP 1 Supervisor

Wal-Mart Supercenter
03.2013 - 06.2021
  • Oversaw daily operations and workflow management for CAP 1 team, ensuring efficiency and productivity.
  • Trained and mentored new employees on safety protocols and operational procedures.
  • Implemented process improvements to streamline inventory management and reduce discrepancies.
  • Coordinated with cross-functional teams to optimize supply chain activities and ensure timely deliveries.
  • Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
  • Monitored inventory levels and processed and replenished merchandise.
  • Implemented loss prevention strategies, reducing shrinkage rates significantly within the department.
  • Developed strong relationships with vendors, ensuring on-time deliveries and optimal inventory levels.

Education

No Degree - General Studies

North Idaho College
Coeur D'alene, ID

High School Diploma -

Lakeland High School
Rathdrum, ID

Skills

  • Relationship building
  • Branch operations
  • Customer service
  • Customer satisfaction
  • Client relationship management
  • Positive attitude
  • Cash handling
  • Attention to detail
  • Adaptability and flexibility
  • Organizational skills
  • Effective communication
  • Team collaboration

Timeline

Associate Personal Banker

Wells Fargo Bank, N.A.
06.2023 - Current

Inbound Associate

Target
10.2021 - 05.2023

CAP 1 Supervisor

Wal-Mart Supercenter
03.2013 - 06.2021

No Degree - General Studies

North Idaho College

High School Diploma -

Lakeland High School

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