Josh Coats
Computer Technician & Administrative Assistant
Cincinnati,OH
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Astute Computer Technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Milford Exempted Village School District
9 2019 - Current
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key players.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Processed employee termination paperwork at direction of supervisory staff.
- Participated in recruitment and selection process for new hires.
- Compiled employee records from individual departments to maintain central files.
- Organized new employee orientation schedules for new hires.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Prepared bi-weekly payroll reports for payroll manager to review, highlighting any potential cost-saving opportunities or areas requiring attention.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Completed human resource operational requirements by scheduling and assigning employees.
- Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.
Computer Technician
DexAmpTech LLC
04.2018 - Current
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Updated and replaced outdated drivers and software for computers and office machines.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Set up and maintained user accounts and client access.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Optimized server configurations for improved reliability and uptime across the organization.
- Linked computers to network and peripheral equipment.
- Generated reports for customer service issues and repair records.
- Documented changes and actions in computer-based tracking system.
- Assisted customers with technical support inquiries.
Project Coordinator
Strategic Protection Group
Oak Park, MI
02.2008 - 08.2016
- Collaborated with clients to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Maintained database and spreadsheets with accurate inventory and status.
- Photocopied, distributed and emailed documents to project managers.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Created job files for each project and maintained current data in each file.
- Arranged travel and accommodation for team members and project partners.
- Responded to requests for information on materials to inquiring parties.
- Monitored project progress, identified risks and took corrective action as needed.
- Established rapport and engaged with clients to build lasting professional relationships.
- Recruited and oversaw personnel to achieve performance and quality targets.
Front of House Manager
Mitchell's Fish Market
02.2004 - 01.2008
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Oversaw food preparation and monitored safety protocols.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Oak Hills High School
Cincinnati, OH 05.2001 -
No Degree - Computer Science
Mount Saint Joseph University
Cincinnati, OH 05.2001 -
Skills
Purchase orders organization
Timeline
Computer Technician
DexAmpTech LLC
04.2018 - Current
Project Coordinator
Strategic Protection Group
02.2008 - 08.2016
Front of House Manager
Mitchell's Fish Market
02.2004 - 01.2008
High School Diploma -
Oak Hills High School
05.2001 -
No Degree - Computer Science
Mount Saint Joseph University
05.2001 -
Administrative Assistant
Milford Exempted Village School District
9 2019 - Current
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