JOSHUA COLLISON
Otsego,MI
Summary
With a proven track record, I excel in occupant behavior analysis and fostering client relationships, significantly enhancing energy efficiency in diverse residences. Highly experienced in thermal imaging and adept at translating complex data into actionable insights, I've driven substantial cost savings and customer satisfaction through innovative energy solutions. Hands-on Energy Consultant with many years of extensive experience in the energy consultancy field; Delivering creative and unique solutions that help clients work more efficiently; Dedicated and adaptable professional with a proactive attitude. Results-driven professional known for a strong work ethic and effective communication skills, consistently delivering high-quality work. Demonstrated ability to collaborate within dynamic teams to support organizational goals and enhance service delivery; Committed to continuous learning and professional development, ensuring alignment with company objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Compliance Specialist
Community Action of Allegan County
04.2025 - Current
- Responsible for daily operations of Weatherization Services Programs as assigned by CAAC leadership.
- Responsible for coordination and communication with Weatherization Grantee as relates to monitoring and compliance reporting and requests.
- Keep current on all governmental and contractual regulations, procedures, and systems as they relate to program compliance.
- Track and report on relevant compliance regulations, systems, and procedures as
related to Community Service and Housing Service Programs. - Work with crews and contractors to ensure compliant installations, procedures,
products, and equipment. - Attain or maintain certifications as program requires.
- Conduct Energy Audits and Quality Control Inspections.
- Coordinate recruitment of energy auditors, quality control inspectors, and Installer.
- Complete all relevant paperwork and project-based work with efficiency and accuracy.
- Provide essential training, direction, coordination, and assignment regarding program activities.
- Advise and assist leadership in innovations for projects and programs.
- Assist clients in attaining agency services through completion and maintenance of necessary applications, eligibility, and documentation.
- Maintain all programmatic and client confidentiality standards.
- Assist in the upkeep, repair and maintenance of CAAC facilities.
- Communicate with internal staff at all levels.
- Coordinate and complete project-based work.
- Other duties as assigned by the Leadership Team.
Senior Residential Energy Auditor
CLEAResult
05.2015 - 02.2025
- Executed hundreds of energy assessments for culturally varied residences.
- Created detailed reports on the results of energy audits, including technical information and recommended solutions.
- Evaluated, repaired, and installed energy-efficient measures and thermostats.
- Evaluated HVAC systems to identify potential cost savings from improved operation and maintenance.
- Assessed the condition of insulation materials in walls, roofs, attics and other areas as part of an audit process.
- Protected proprietary and confidential information to ensure client and company privacy.
- Educated customers in strategies for improving energy efficiency and cutting costs.
- Provided training on best practices for efficient operation of heating and cooling systems.
- Recommended measures such as installing new programmable thermostats or replacing inefficient lighting fixtures with more efficient models.
- Developed recommendations for improving the thermal performance of building envelopes.
- Completed blower-door tests to isolate and address air leaks.
- Installed water heater pipe insulation, weatherstripping, and low-flow showerheads to improve energy efficiency.
- Recommended energy-efficient technologies, setting changes and mechanical upgrades.
- Performed analysis of utility bills to determine energy use patterns and trends.
- Traveled in assigned service territory to meet client needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Field Technician
Community Homeworks
11.2014 - 05.2015
- Assisted in installing new furnaces and water heaters in low-income homes with defective equipment.
- Completed scheduled appointments on time to drive quality service.
- Traveled to field locations to evaluate equipment and performance.
- Adapted to diverse outdoor conditions and terrains while performing fieldwork.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Disassembled dysfunctional machinery to perform the installation of new equipment.
- Operated a variety of hand tools and mechanical equipment with proficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Manager
Fox Brothers Company
06.2006 - 07.2014
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained confidential records relating to personnel matters.
- Provided training to new hires on office policies and procedures.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Answered phone calls, responded to emails, routed mail, and coordinated incoming deliveries.
- Operated a variety of machinery and tools safely and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Replenished and arranged items to maintain appearance.
- Produced sales documents, finalized deals and filed records.
- Cross-sold additional products or services based on customer needs.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Consulted with customers to aid selection and purchase of products that met needs.
- Managed multiple sales projects simultaneously and met deadlines.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Generated sales through outbound calling and lead follow-up efforts.
- Monitored competitor activities and recommended changes accordingly.
- Followed up on pending orders and inquiries in a timely manner.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
- Solicited feedback from customers on product features and service levels.
- Negotiated prices and terms of sales and service agreements with clients.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Reset store displays for special events and seasonal merchandise changes.
- Operated register, handled cash and processed credit card transactions.
Shipping and Receiving Clerk
Lowes Home Improvement
05.2004 - 06.2006
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Organized materials into appropriate storage areas based on product type or size.
- Monitored merchandise received and shipped from facility in computer system.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Managed hazardous material documentation requirements when preparing orders for shipment.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Inspected incoming and outgoing shipments for accuracy and damage.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Obtained required documentation to process shipments and support movement.
- Delivered or routed materials to the appropriate departments.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Maintained a clean work area by sweeping, dusting, mopping.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Science - Business Management
Cornerstone University
Grand Rapids, MI12.2008
Skills
- Occupant behavior analysis
- Thermal imaging analysis
- Insulation inspection
- Energy efficient lighting
- Energy efficiency recommendations
- Heating system evaluation
- Utility bill analysis
- Energy conservation techniques
- Energy analysis
- Blower door testing
- Energy audit reporting
- Building envelope inspection
Certification
- OSHA 10 Hour Construction Safety & Health, 05/05/2025
- Building Performance Institute (BPI) Certified - Healthy Home Evaluator, 05/01/2021
- Building Analyst Professional, 07/01/2018
Timeline
Compliance Specialist
Community Action of Allegan County
04.2025 - Current
Senior Residential Energy Auditor
CLEAResult
05.2015 - 02.2025
Field Technician
Community Homeworks
11.2014 - 05.2015
Office Manager
Fox Brothers Company
06.2006 - 07.2014
Shipping and Receiving Clerk
Lowes Home Improvement
05.2004 - 06.2006
Bachelor of Science - Business Management
Cornerstone University
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