Josh Colman
Coats,NC
Summary
Proven leader with extensive experience at McDonald's Restaurant, adept in customer service and team supervision. Excelled in optimizing food cost/inventory, enhancing team performance through motivational leadership, and significantly improving customer satisfaction. Skilled in coaching and mentoring, with a track record of achieving high employee satisfaction and business growth.
Overview
18
18
years of professional experience
Work History
Department Manager III/Assistant Manager
McDonald's Restaurant
07.2021 - 12.2023
- Oversaw inventory management processes (sync), maintaining optimal stock levels while minimizing waste and losses due to expiration and improper procedures.
- Improved customer satisfaction through attentive service, prompt issue resolution, and continuous employee training.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Created the crew schedule for an $8,000,000/24-hr store, ensuring adequate staffing during peak business hours while simultaneously reaching our labor targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
General Manager
McDonald's Restaurant
06.2020 - 07.2021
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs(crew trainers), to develop skills, improve productivity, and maintain McDonald's gold standards.
- Implemented inventory management systems to optimize stock levels and minimize waste/costs associated with poor training and practices.
- Trained and guided team members to maintain high productivity and performance metrics.
Stonemason
Self-employed
04.2007 - 01.2021
- Led successful bids securing new contracts contributing significantly towards business growth and increased profitability.
- Enhanced customer satisfaction by delivering high-quality craftsmanship on every project, regardless of size or complexity.
- Provided excellent customer service addressing concerns promptly and professionally throughout entire project timeline.
Grill Team Closer
McDonald's Restaurant
02.2020 - 05.2020
Crew Trainer
McDonald's Restaurant
06.2006 - 04.2007
Education
Bachelors - Hamburgerology
Hamburger University
Chicago, IL09.2023
Accreditation - Basic Law Enforcement Training
Wake Tech Community College
Raleigh, NC06.2019
High School Diploma -
South Brunswick High School/Pitt Community College
Southport, NC05.2006
Skills
- Customer Service
- Rules and regulations
- Team Supervision
- Problem-Solving
- Scheduling
- Motivational Leadership
- Goals and performance
- Coaching and Mentoring
Timeline
Department Manager III/Assistant Manager
McDonald's Restaurant
07.2021 - 12.2023
General Manager
McDonald's Restaurant
06.2020 - 07.2021
Grill Team Closer
McDonald's Restaurant
02.2020 - 05.2020
Stonemason
Self-employed
04.2007 - 01.2021
Crew Trainer
McDonald's Restaurant
06.2006 - 04.2007
Bachelors - Hamburgerology
Hamburger University
Accreditation - Basic Law Enforcement Training
Wake Tech Community College
High School Diploma -
South Brunswick High School/Pitt Community College
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