Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JOSH CROWE

Summary

I am a performance-oriented manager bringing expertise with 20 plus years of experience in Disaster Restoration/Construction operations and best practices. Coordinating daily activities to maximize profits, efficiency, and customer retention is one of my many professional attributes. I have a thorough understanding of claims processes and a passion for helping customers in time of need. My ability to seek out opportunities in order to improve processes and employee workflow allows for better business results and advancements. I began my career by building a ServiceMaster franchise and expanded it to become a profitable multi-million-dollar business. Over the years, I have most enjoyed helping people develop and grow their careers, while finding their niche and enhancing their vocation. As a dedicated professional with proven strengths in customer service and time management, I am able to best service customers. In addition to my devotion and loyal attributes, I thrive on troubleshooting problems and building successful solutions. Through excellent verbal and written communication, I thrive on cultivating positive relationships and exceeding goals. I am certain I will be of great value as well as a positive asset to your organization.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Director of Operations

The Mold Pros
02.2024 - Current
  • Lead daily operations across assigned branches to ensure performance aligns with budgets and performance targets.
  • Approve payroll, process AP/AR transactions, and perform financial reconciliations and reporting.
  • Recruit, hire, train, and mentor staff to maintain high standards of service and professionalism.
  • Mentored and coach team members to foster productive and engaging work environment.
  • Manage employee performance, handle disciplinary actions, and coordinate terminations in alignment with HR policies.
  • Oversee staff scheduling, time-off approvals, and maintenance of personnel records.
  • Ensure adherence to company policies, OSHA standards, and federal/state environmental and labor regulations.
  • Conduct internal audits and lead remediation of non-compliance issues
  • Serve as the escalation point for client concerns, ensuring timely resolution and service recovery.
  • Review inspection and laboratory reports to design scopes of work and validate remediation quality.
  • Onboard and manage 3rd-party home inspectors to meet regional inspection needs.
  • Represent company within the community by cultivating relationships with real estate agents, health care providers, tradespeople, proper managers and businesses.
  • Identify market opportunities, lead local and regional marketing initiatives, and contribute to regional revenue growth.
  • Maintain and improve operational systems, reporting workflows, and inventory controls.
  • Manage budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Leverage CRM tools and Microsoft Office Suite for operational efficiency and visibility.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Owner/Operator

Mile High Mitigation
04.2022 - 08.2023
  • Planned and managed crew schedules for daily operations in line with business and project demands
  • Upheld company reputation for professionalism and results by expertly managing all facets of successful restoration/construction business
  • Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses
  • Built a strong, resilient team by identifying and onboarding highly qualified candidates.
  • Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
  • Delivered consistent quality to customers by working directly with vendors and contractors.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Interacted well with customers to build connections and nurture relationships.

Mitigation Manager

Professional Restoration
12.2020 - 02.2022
  • Fire and Smoke Division/Contents/ Water, Administered branch operational activities
  • Developed Contents Division to be profitable
  • Improved business operations by implementing effective training
  • Created success-oriented employees to gain the knowledge to grow
  • Directed branch operations daily to ensure quality
  • Managed safety training through continued education
  • Elevated employee skill sets, industry knowledge, and performance through targeted training programs and timely performance evaluations
  • Handled daily recruiting, hiring and training qualified staff members for mitigation department

Branch Manager

ServiceMaster DSI Holdings Corporation
05.2011 - 10.2020
  • Accelerated and administered branch sales, service, and operational activities
  • Developed and established construction division in order to accommodate customers' needs and demands of a full-service disaster restoration company
  • Improved business operations by allocating resources effectively to maximize utilization
  • Created success-oriented team environment focused on professional development and empowering leadership
  • Directed branch operations daily with checks on processes, staff activities, and key performance indicators
  • Brought in new business with effective prospecting and networking abilities
  • Met budget targets through successful approaches to monitoring expenses and controlling costs with strict percentage objectives
  • Enhanced team performance by 20% by recruiting, hiring and training qualified staff members

Owner

ServiceMaster Front Range Catastrophe
05.2002 - 05.2011
  • Controlled day-to-day operations, including setting schedules and managing employees
  • Increased company business with skilled use of marketing, advertising, and social media
  • Achieved budget targets with effective expense controls and careful monitoring of employee work
  • Elevated employee skill sets, industry knowledge, and performance through targeted training programs and timely performance evaluations
  • Developed business from ground up, bringing in $2.8 million in yearly revenue with an average of 15% growth per year
  • Directed administrative staff handling business finances, customer contact, and record-keeping

Education

Southwestern Junior College
08.2001

High School Diploma -

Ponderosa High School
05.1999

Skills

  • 20 Years of Xactimate Proficiency and Training
  • Budget and P&L Management
  • Microsoft Office Suite and Accounting Software
  • Team Building and Conflict Resolution
  • Business Development and Relationship Management
  • Quality Assurance and Compliance Oversight
  • Disaster Restoration/ Construction Continuing Education Instructor
  • Customer Relations
  • Client Service
  • Contract Negotiation Expertise
  • Training and Development
  • Project Management
  • Property Claims
  • Strong organizational and problem solving skills
  • Excellent written and verbal communication

Certification

IICRC Water Damage Master Restorer

IICRC Fire & Smoke Master Restorer

IICRC Contents Processing Technician

Applied Microbial Remediation Technician

Commercial Carpet Maintenance and Repair & Reinstallation

Health and Safety Equivalent

40 HR Hazwoper OSHA

Respiratory Certified

Timeline

Director of Operations

The Mold Pros
02.2024 - Current

Owner/Operator

Mile High Mitigation
04.2022 - 08.2023

Mitigation Manager

Professional Restoration
12.2020 - 02.2022

Branch Manager

ServiceMaster DSI Holdings Corporation
05.2011 - 10.2020

Owner

ServiceMaster Front Range Catastrophe
05.2002 - 05.2011

High School Diploma -

Ponderosa High School

Southwestern Junior College

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