Josh Curtis
Keller,TX
Summary
Electromechanical Technician with a strong background in leading cross-functional projects and developing training programs. Expertise in diagnosing electromechanical systems and fostering a collaborative environment to improve operational efficiency and reduce downtime.
Overview
11
11
years of professional experience
Work History
Electromechanical Technician
Ericsson
Lewisville, TX
06.2020 - Current
- Diagnosed and repaired electromechanical systems to ensure optimal functionality.
- Conducted preventive maintenance on equipment, reducing downtime and enhancing reliability.
- Collaborated with engineering teams to implement design improvements for electromechanical components.
- Developed troubleshooting guides to streamline repair processes and enhance team efficiency.
- Trained junior technicians on advanced diagnostic techniques and safety protocols.
- Led cross-functional projects aimed at optimizing production workflows and reducing operational costs.
- Analyzed system performance data to identify areas for improvement and implement corrective actions.
Pipefitter
American Automatic Sprinkler Systems
Fort Worth, TX
02.2018 - 05.2020
- Installed and maintained fire protection systems in commercial and residential buildings.
- Collaborated with project managers to ensure timely completion of installations.
- Interpreted blueprints and schematics for accurate pipe layout and installation.
- Conducted regular inspections to identify system deficiencies and recommend repairs.
- Ensured compliance with local building codes and safety regulations during projects.
- Trained junior staff on best practices for pipefitting techniques and safety protocols.
- Threaded pipes using piping machines.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Installed new systems and connected piping to existing components by welding, bolting and threading.
Customer Service Manager
National Assemblers
Fort Worth, TX
03.2015 - 02.2018
- Led customer service team to enhance service delivery and improve client satisfaction.
- Developed training programs that increased staff efficiency and product knowledge.
- Coordinated cross-functional teams to ensure alignment on customer needs and expectations.
- Mentored junior staff in conflict resolution techniques, fostering a collaborative environment.
- Strategized initiatives that improved overall operational effectiveness and reduced response times.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Computational Science
Tarrant County College
Fort Worth, TXGED -
Tarrant County College
Fort Worth, TXSkills
- Equipment inspection
- Electromechanical repair
- Technical mentoring
- Mentorship and coaching
- Parts replacement
- Electrical troubleshooting
- Mechanical assembly
- Schematic reading
Timeline
Electromechanical Technician
Ericsson
06.2020 - Current
Pipefitter
American Automatic Sprinkler Systems
02.2018 - 05.2020
Customer Service Manager
National Assemblers
03.2015 - 02.2018
Computational Science
Tarrant County College
GED -
Tarrant County College
High-school Varsity Volleyball Head Coach
Standardized training protocols that helped in seamless substitutions on the court.
Managed high-pressure team dynamics and navigated interpersonal conflicts to maintain a cohesive goal-oriented culture.
Executed rapid pivot strategies during live matches to adjust for unforeseen errors.
Acted as primary contact for school coordinators and parents to schedule games.