Summary
Overview
Work History
Education
Skills
Timeline
Black Belt in TaeKwonDo
Black Belt in TaeKwonDo
Generic

Joshua Dawdy

Multi-Skill Professional
Godfrey,IL

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Highly experienced Multi-Skilled Professional known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Knowledgeable Prefessional skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales. Seasoned Sales Associate with consistent record of exceeding quotas in sales environments. Delivers exceptional customer service and product expertise to drive customer satisfaction ratings. Proficient in use and troubleshooting of POS systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Retail Sales Assistant

AP Cigar
East Alton, IL
05.2022 - Current
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Opened and closed store independently and prepared nightly bank drop for manager.

COVID-19 Tester

Med Call Staffing
O'Fallon, IL
10.2021 - 05.2022
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Reported positive and negative response cases according to established protocols and reporting mandates.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Traveled to other site to Supervise or deliver specimens in sterile eviroment

Automotive Technician

Meineke Auto Care Center
Bridgeton, MO
01.2021 - 04.2021
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.

HVAC-R Service Technician

American Air Heating And Cooling
East Alton, IL
03.2020 - 09.2020
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Connected heating or air conditioning equipment to water, fuel or refrigerant sources to form complete circuits.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.

Retail Sales Assistant

AP Cigars
East Alton, IL
09.2019 - 03.2020
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.

Driver/Fill-In Manager

Pizza Hutt
Godfrey, United States
05.2019 - 01.2020
  • Coordinated with drivers to organize timely pickup and delivery.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Addressed driver communications and provided required data to drivers.
  • Implemented and supported company quality and safety improvement efforts.

Warehouse Associate

World Wide Technology, Inc.
Edwardsville, IL
02.2019 - 05.2019
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Program Consultant and Sales

J D Biryder
Wood River, IL
09.2018 - 02.2019
  • Auto sales used, phone sales, general lot sales and customer service, reviewing customers finance and income information.
  • Evaluated current processes to develop improvement plans.
  • Produced detailed and relevant reports for use in making business decisions.

Auto Sales Consultant

Marty Cancila Dodge Chrysler Jeep
Jerseyville, IL
04.2018 - 09.2018
  • Auto sales new and used, phone sales, general lot sales and customer service.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
  • Accompanied customers and demonstrated performance features on test drives.
  • Drove team revenue totals by bringing in top sales numbers.

Sales Associate

QuikTrip
Godfrey, IL
08.2017 - 05.2018
  • Cash register trained, kitchen trained, general sales, customer service, learning product knowledge and cleaning the store.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Traveled to other stores for relief work

Private Events Liasion and Marketing Agent

Gateway Classic Cars, O
fallon, IL
05.2016 - 08.2017
  • Conducting tours, setting up a venue, breaking down a venue, cleaning, attending meetings, contacting customers via the phone, Reporting data, Setting Appointments, Tracking appointments and Sending informative emails.
  • Partnered cross-functionally to identify marketing opportunities to support brand objectives.
  • Developed corporate communications strategies, programs and projects.

Greenhouse and Office worker

Green Earth Greenhouses
03.2016 - 05.2016
  • Contact customers via the phone, Taking product orders, Preparing product orders for shipment, Loading shipments and Basic utility work required for planting growing plants

Sales Associate

Spencer’s Gifts
Alton, IL
11.2015 - 04.2016
  • Using a cash register, Customer service, Learning product knowledge and Cleaning the store.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.

Store Manager, Assistant Manager and 2nd, Assistant Manager

Vitamin World
Hazelwood, MO
10.2014 - 10.2015
  • Opening and closing the store, Counting money, Using a cash register, Sales, Learning product knowledge, Taking conference calls, Keeping track of inventory, Dealing with disgruntled customers, Doing returns, Hiring, Writing schedules and Training.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Assistant Manager and Sales Supervisor

Spencer’s Gifts
Hazelwood, MO
08.2014 - 05.2015
  • Opening and closing the store, Counting money, Using a cash register, Sales, Learning product knowledge, Keeping track of inventory, Dealing with disgruntled customers, Doing returns,
  • Hiring, Writing schedules and Training.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Promoted exceptional customer service by engaging clients on sales floor.

Fleet Manager, Admin and Freight Broker

Risinger Brother’s Transfer
Morton, IL
03.2012 - 07.2014
  • Calling drivers, Planning drivers’ routes, Updating customers, Scheduling appointments, Selling freight, Procuring freight, Help plan company events, Sending informative emails, Attending important meetings, Help repair computers, Help diagnose computer problems, Setting up vehicle maintenance and Doing special projects.
  • Completed projects by effectively delegating tasks and overseeing employee performance.
  • Introduced incentivization programs to increase employee performances.
  • Trained drivers to manage time effectively, improving overall mileage performance.
  • Executed on-time, under-budget project management on complex issues for senior leadership.

Sales Associate

Spencer's Gifts
Alton, IL
10.2011 - 03.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.

Entertainment Staff Member

Great Godfrey Corn Maze, Corn Cop
Godfrey, IL
08.2010 - 10.2011
  • Making sure the guests follow rules, Working field trips, Working the haunted corn maze, Driving heavy equipment with passengers, Preparing concession food and cleaning bathrooms.
  • Set up event facilities and equipment, cleaned areas and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.

Education

Diploma -

Alton High School
Alton, IL
2010

Skills

  • Computer
  • ProficientMicrosoft Outlook, Excel and Word Proficient
  • Problem Solving
  • Ability and Willingness to Cross Train
  • Register Trained
  • Excellent Customer Service
  • POS Software
  • Item Ticketing and Pricing
  • Strong Communication and Interpersonal Skills
  • Returns and Exchanges
  • Locating Merchandise
  • Product Demonstrations

Timeline

Retail Sales Assistant

AP Cigar
05.2022 - Current

COVID-19 Tester

Med Call Staffing
10.2021 - 05.2022

Automotive Technician

Meineke Auto Care Center
01.2021 - 04.2021

HVAC-R Service Technician

American Air Heating And Cooling
03.2020 - 09.2020

Retail Sales Assistant

AP Cigars
09.2019 - 03.2020

Driver/Fill-In Manager

Pizza Hutt
05.2019 - 01.2020

Warehouse Associate

World Wide Technology, Inc.
02.2019 - 05.2019

Program Consultant and Sales

J D Biryder
09.2018 - 02.2019

Auto Sales Consultant

Marty Cancila Dodge Chrysler Jeep
04.2018 - 09.2018

Sales Associate

QuikTrip
08.2017 - 05.2018

Private Events Liasion and Marketing Agent

Gateway Classic Cars, O
05.2016 - 08.2017

Greenhouse and Office worker

Green Earth Greenhouses
03.2016 - 05.2016

Sales Associate

Spencer’s Gifts
11.2015 - 04.2016

Store Manager, Assistant Manager and 2nd, Assistant Manager

Vitamin World
10.2014 - 10.2015

Assistant Manager and Sales Supervisor

Spencer’s Gifts
08.2014 - 05.2015

Fleet Manager, Admin and Freight Broker

Risinger Brother’s Transfer
03.2012 - 07.2014

Sales Associate

Spencer's Gifts
10.2011 - 03.2012

Entertainment Staff Member

Great Godfrey Corn Maze, Corn Cop
08.2010 - 10.2011

Diploma -

Alton High School

Black Belt in TaeKwonDo

At a young age I developed the disciple and Motivation to obtain my Black Belt and teach Taekwondo for 8 years

Black Belt in TaeKwonDo

At a young age I developed the disciple and Motivation to obtain my Black Belt and teach Taekwondo for 8 years

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Joshua DawdyMulti-Skill Professional