Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Josh Dearden

Fairview,Oregon

Summary

Accomplished Management professional specializing in creating, team building and operating retail locations. Skilled in leading qualified teams to achieve sales objectives and win customer loyalty. Proven leader with demonstrated success in increasing bottom line performance.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Retail District Manager

Nectar
Portland, OR
09.2017 - 09.2023
  • Developed and implemented strategies to improve customer service and profitability.
  • Assigned tasks, monitored progress, and provided feedback to store managers and staff.
  • Conducted regular training sessions for employees on sales techniques, product knowledge, customer service.
  • Analyzed financial data such as sales figures and inventory levels to identify areas of improvement.
  • Coordinated with marketing team to devise promotional campaigns that increased store traffic and revenue.
  • Created action plans for underperforming stores by analyzing current operations and identifying opportunities for improvement.
  • Evaluated performance of individual stores within district based on key metrics such as sales growth, profit margins, employee turnover rate.
  • Inspected physical condition of each store including fixtures, displays, furniture, equipment., ensuring proper maintenance was being performed.
  • Provided guidance and support to store managers regarding personnel issues such as disciplinary actions or job performance reviews.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.

Manager

Kind Heart Collective
Portland, OR
06.2015 - 09.2017
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Developed policies and procedures related to customer service operations.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Helped grow and create this company from the beginning.
  • Purchasing manager for all products.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Restaurant Manager

The Rock Wood Fired Pizza
Fairview, OR
07.2010 - 08.2016
  • Managed a team of kitchen staff including assigning tasks and monitoring performance.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
  • Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.
  • Supervised the inventory of food items to ensure adequate supplies for daily operations.
  • Maintained cleanliness in the kitchen area by adhering to health and safety regulations.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Traveling Trainer as a lead cook, opened multiple restaurants in a few different states, Texas, Oregon, Washington.

Education

High School Diploma -

Reynolds High School
Troutdale, OR
06.2009

Skills

  • Operations Management
  • Staff Management
  • Visual Merchandising
  • Business Development
  • Cash Management
  • Customer Service
  • Store Process Development
  • Process Improvements
  • Team Training and Development
  • Leadership Development
  • Building Brand Awareness
  • Punctuality/commitment
  • Sales processes
  • Coaching and mentoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Retail District Manager

Nectar
09.2017 - 09.2023

Manager

Kind Heart Collective
06.2015 - 09.2017

Restaurant Manager

The Rock Wood Fired Pizza
07.2010 - 08.2016

High School Diploma -

Reynolds High School

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Josh Dearden