Josh DeMaria
Pittsburgh,PA
Summary
Dynamic Assistant Manager with a proven track record at Rite Aid, excelling in customer service and team leadership. Enhanced customer satisfaction through effective complaint resolution and improved cash handling accuracy, resulting in reduced discrepancies. Skilled in retail operations and decision-making, fostering a positive work environment that drives sales growth.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Rite Aid
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Bartender
Beaver Brewing Company
01.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant Manager
Beaver County Humane Society Thrift Store
05.2022 - 09.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Customer Service Representative
Aaron's Inc
07.2013 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Front End Manager/Customer Service Supervisor/Liquor Manager
Albertson's LLC
10.2004 - 06.2013
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
No Degree - Marketing Management
Catawba College
Salisbury, NCSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Retail operations
Accomplishments
- Supervised team of 20 staff members.
Timeline
Assistant Manager
Rite Aid
06.2023 - Current
Assistant Manager
Beaver County Humane Society Thrift Store
05.2022 - 09.2023
Bartender
Beaver Brewing Company
01.2017 - Current
Customer Service Representative
Aaron's Inc
07.2013 - 06.2016
Front End Manager/Customer Service Supervisor/Liquor Manager
Albertson's LLC
10.2004 - 06.2013
No Degree - Marketing Management
Catawba College