Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Josh Disney

Hereford,AZ

Summary

Dynamic professional with a proven track record at Sunbelt Rentals, adept in software troubleshooting and fostering departmental success. Excelled in enhancing customer service through accurate data management and efficient problem-solving, achieving 100% accuracy in equipment repairs. Skilled in javascript and customer service, with a strong ability to communicate effectively and improve processes through cross-departmental training.

Overview

6
6
years of professional experience

Work History

Service Writer

Sunbelt Rentals
05.2022 - 09.2024
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Gathered information through research and vendor inquiries to produce accurate customer estimates and clearly articulated charges to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Logged and updated work orders daily into Wynne/RentalMan database to track job status and ensure timely repairs of all equipment with 100% accuracy.

Processor

Veri-Tax
08.2020 - 02.2022
  • Received and reviewed incoming documents and materials.
  • Made and received upwards of 100 phone calls daily to quickly and efficiently verify employer contact information.
  • Regularly emailed clients regarding updates on their orders and answering any questions.
  • Practiced de-escalation techniques with upset employers.
  • Cross trained in multiple departments.

Team Lead

Bloom Institute of Technology
03.2019 - 01.2020
  • Handled technical onboarding for first day students.
  • Worked with students to get them accustomed to GitHub workflow.
  • Prepared Students for remote education by troubleshooting technical roadblocks.
  • Taught Students Polya's four-step approach to problem-solving. Advocated best practices.
  • Encouraged project foresight and defensive coding.
  • Worked with students individually to debug obstacles.
  • Encouraged peer programming with classmates.

Education

Graduation Certificate - Web Development

Bloom Institute of Technology
Irvine, CA
10-2019

High School Diploma -

Buena High School
Sierra Vista, AZ
05-2007

Skills

  • Git
  • GitHub
  • Javascript
  • Software troubleshooting
  • Debugging
  • Experience working with students
  • Data entry
  • 65 WPM typing speed

Hobbies

  • I have an eclectic taste in music and am always looking to expand by "Everything Playlist".
  • I love building and playing video games.
  • I have a deep passion for the outdoors and hike/camp as often as possible.

Timeline

Service Writer

Sunbelt Rentals
05.2022 - 09.2024

Processor

Veri-Tax
08.2020 - 02.2022

Team Lead

Bloom Institute of Technology
03.2019 - 01.2020

Graduation Certificate - Web Development

Bloom Institute of Technology

High School Diploma -

Buena High School

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