Josh Droz
Midlothian,IL
Summary
Adept at ensuring secure and efficient delivery of confidential documents for Loomis Armored US, I excel in route planning and customer service. My background includes mastering documentation skills and relationship management, contributing to enhanced operational efficiency and client satisfaction without compromising safety or discretion. HR professional with solid expertise in talent acquisition, employee relations, and performance management. Known for fostering collaborative team environments and driving results. Versatile, adaptable, and reliable with strong skills in conflict resolution, strategic planning, and communication. Ready to make significant impact by aligning workforce capabilities with organizational goals.
Overview
9
9
years of professional experience
Work History
Loomis Messanger
Loomis Armored US
10.2023 - Current
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
- Contributed to team efforts by providing backup support during peak periods or staff shortages.
HR Manager
Jewels Osco
02.2022 - 04.2023
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
Cashier
Jewels Osco
08.2015 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Service Desk Associate
Jewel Osco
08.2015 - 02.2023
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Enhanced customer satisfaction by providing timely and accurate assistance with service desk inquiries.
Cashier
Menards
06.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Security Guard
Secureone Security Services
07.2020 - 02.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Education
High School Diploma -
Dwight D Eisenhower High School
Blue Island, IL05-2017
Skills
- HR policies and procedures
- New employee orientation
- HR processes
- Retention strategies
- Payroll administration
- HR software proficiency
Timeline
Loomis Messanger
Loomis Armored US
10.2023 - Current
HR Manager
Jewels Osco
02.2022 - 04.2023
Cashier
Menards
06.2021 - 11.2021
Security Guard
Secureone Security Services
07.2020 - 02.2021
Cashier
Jewels Osco
08.2015 - 02.2023
Service Desk Associate
Jewel Osco
08.2015 - 02.2023
High School Diploma -
Dwight D Eisenhower High School
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