Josh Duplessis

I produced a 17% increase in pool supply sales within the first month while handling objections to exceed quotas at this summer internship focused on developing leads, scheduling, and processing orders

Maintained optimal production levels, ensured accurate diversion and audited streamlined volume, supervising a team of 22 to achieve an 39% increase in the amount of packages being diverted and prepped for export

Cross-trained employees to meet changing priorities in a fast-paced environment for loading and unloading while leading dock-operations to reduce mistakes by 81% to be trusted supervising package handling which resulted in minimized delays during peak shipping periods

I delivered outstanding customer service by following Safeway policy, addressing inquiries, resolving issues, and ensuring a seamless shopping experience while handling transactions, returns, and customer concerns with precision and professionalism to maintain high satisfaction levels.

Monitored and secured premises to ensure the safety of individuals and property and responded to security incidents collaborating with law enforcement to resolve issues effectively

Made over 100 cold calls each day virtual and in-home presentations via 20 minute demo and I closed 8-10 sales each day while building strong customer relationships through follow-up communication and personalized service.