Josh Edwards
Miami
Summary
Dynamic leader with a proven track record at Pepper Palace and Spencer's Gifts, excelling in customer service and problem-solving. Expert in driving sales through innovative merchandising and effective team building. Achieved significant improvements in customer satisfaction and operational efficiency. Skilled in multitasking, organization, and fostering positive customer relations.
Overview
17
17
years of professional experience
Work History
Store Manager
Pepper Palace
06.2024 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Spencer's Gifts
10.2012 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Delivery Driver
Pizza Hut
08.2007 - 09.2012
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
Associate Of General Studies - General Studies
Northeastern Oklahoma A&M College
Miami, OKDiploma - General Studies
Miami High School
Miami, OK05.2007
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Outstanding communication skills
- Team building and leadership
- Recruiting and hiring
- Accurate cash handling
- Work Planning and Prioritization
- Friendly and positive
Timeline
Store Manager
Pepper Palace
06.2024 - 12.2024
Store Manager
Spencer's Gifts
10.2012 - 02.2024
Delivery Driver
Pizza Hut
08.2007 - 09.2012
Associate Of General Studies - General Studies
Northeastern Oklahoma A&M College
Diploma - General Studies
Miami High School
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