Josh Eisele
Omaha,United States
Overview
1
1
year of professional experience
Work History
Sr. EDI Service Representative
Mutual Of Omaha Insurance Company
Omaha, NE
09.2023 - Current
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Resolved customer complaints promptly and efficiently.
- Assisted in the implementation of new EDI systems and software applications.
- Configured and tested data transmission links between trading partners.
- Performed troubleshooting activities on EDI systems when necessary.
- Provided technical support to internal staff regarding EDI system operations.
- Monitored EDI transactions for errors or irregularities.
- Created detailed reports to document all changes and modifications made to EDI systems.
- Ensured that all documents comply with relevant industry regulations and standards.
- Identified areas of improvement within existing EDI systems and proposed solutions accordingly.
- Conducted research into new technologies that could improve existing EDI systems or processes.
- Developed training materials for users of the system including manuals, tutorials, reference guides.
- Participated in user acceptance testing sessions to ensure that products were functioning according to specifications before release.
- Consulted with management to reach agreement on system principles.
- Expanded or modified system to serve new purposes or improve workflow.
- Assisted staff and users with computer malfunctions and program problems.
- Performed root cause analysis on transmission issues.
- Minimized issues by helping train customer service team members in methods for supporting EDI activities.
EDI Service Representative
Mutual Of Omaha Insurance Company
Omaha, NE
04.2023 - 08.2023
- Monitored records and files transmissions to customers to ensure smooth and error-free deliveries.
- Developed and strengthened business partner and customer relationships.
- Used computer in analysis and solution of business problems.
- Conferred with clients regarding information processing or computation needs.
- Analyzed incoming and outgoing electronic data for accuracy, completeness, and compliance with standards.
- Performed troubleshooting activities on EDI systems when necessary.
- Provided technical support to internal staff regarding EDI system operations.
- Monitored EDI transactions for errors or irregularities.
- Ensured that all documents comply with relevant industry regulations and standards.
Timeline
Sr. EDI Service Representative
Mutual Of Omaha Insurance Company
09.2023 - Current
EDI Service Representative
Mutual Of Omaha Insurance Company
04.2023 - 08.2023