Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
References
Timeline
Generic

Josh Evans

Pueblo,CO

Summary

Accomplished professional in hospitality and customer service with a proven track record of exceeding customer expectations and driving profitability. Demonstrated expertise in leading teams, managing budgets, and enhancing daily operations while leveraging industry trends to maximize satisfaction. Adept at developing innovative strategies that foster growth and improve operational efficiencies. Committed to building productive relationships that ensure top-tier performance and customer loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Supervisor

Sonic
Pueblo, CO
06.2018 - Current
  • Assessed departmental requirements to streamline tasks.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Designed effective approaches to optimize customer satisfaction benchmarks.
  • Supervised operations for a workforce of 100, maintaining optimal efficiency.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Worked closely with human resources to support employee management and organizational planning.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Implemented new operational procedures, increasing efficiency.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

General Manager

Sonic drive inn
Pueblo, CO
04.2014 - Current
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Trained employees on duties, policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.

Education

Bachelor of Arts - Mass Communication

Colorado State University Pueblo
Pueblo, Colorado
05-2014

Skills

  • Schedule development
  • Performance management
  • Budget management
  • Coaching and mentoring
  • Policy enforcement
  • Analytical thinking
  • Staff management
  • Team building
  • Training and mentoring
  • Proficient in Excel
  • Experienced with Microsoft Word
  • Public speaking

References

  • Jason White, owner, 719-369-4779
  • Michelle Lewis, 719-369-1616

Accomplishments

  • 10-15% annual sales growth.
  • Two time General Manager of the Year

Certification

  • Servsafe certified

References

References available upon request.

Timeline

Supervisor

Sonic
06.2018 - Current

General Manager

Sonic drive inn
04.2014 - Current

Bachelor of Arts - Mass Communication

Colorado State University Pueblo

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Josh Evans