Josh Fick
Troutman,NC
Summary
Highly motivated employee with a strong foundation in interpersonal management, delegation, safety compliance, CNC systems, and IT support seeking to utilize skills to contribute employment opportunity and career development.
Overview
9
9
years of professional experience
Work History
Safety Coordinator
The Raymond Company
01.2022 - 12.2023
- Volunteer position coordinating safety compliance for the manufacturing engineering department
- Volunteer spill team responder
- Volunteer first aid responder
- Brief the department daily on important safety issues and reminders.
- Attend weekly safety team meetings to provent potential safety hazards.
Manufacturing Engineering Technician
The Raymond Corporation
06.2021 - 12.2023
- CNC machine and laser machine programming
- Manage and create programs for laser printing
- Use nesting software, create programs for parts to be cut using multiple lasers.
- Design, import, order, and nest custom parts to be cut for multiple departments.
- Communication between departments to manage flow of service parts for production
- Data management for parts production and tracking to support operation efficiency
- Audit and correct/update standard work for manufacturing processes.
- Ensure that the line is operating safely following company and OSHA guidelines.
Financial Crimes Analyst
Wells Fargo
01.2020 - 05.2020
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Installed system updates to address vulnerabilities and reduce security issues.
Product Technical Specialist
Apple
04.2019 - 11.2019
- Trained users on desktops, laptops and mobile devices.
- Assisted customers with product utility and accessibility
- Troubleshooting product usage and customer satisfaction
- Provided customer service to valued client base
District Manager
T-Mobile
01.2016 - 06.2018
- Managed day to day store operations
- Managed employee schedules, performance, and communication
- Facilitated company culture of successful customer service and customer satisfaction experiences.
- Provided direct customer care for mobile device support and troubleshooting
- Supervised and provided sales of mobile devices and mobile device plans
General Manager
The District
12.2014 - 05.2016
- Responsible for managing a team of employees in facilitating high quality customer care and services.
- Facility management to maintain high quality of services.
- Supply management and procurement of necessary resources for the provision high quality customer experience.
- Schedule management to facilitate smooth running facility operations
- Responsible for customer service satisfaction and for fostering positive community relations
Education
Associate of Arts - Criminal Justice
Iowa Central Community College
Fort Dodge, IA05.2010
Skills
- Experienced in customer care
- Interpersonal office management
- Safety compliance
- CNC technology
Timeline
Safety Coordinator
The Raymond Company
01.2022 - 12.2023
Manufacturing Engineering Technician
The Raymond Corporation
06.2021 - 12.2023
Financial Crimes Analyst
Wells Fargo
01.2020 - 05.2020
Product Technical Specialist
Apple
04.2019 - 11.2019
District Manager
T-Mobile
01.2016 - 06.2018
General Manager
The District
12.2014 - 05.2016
Associate of Arts - Criminal Justice
Iowa Central Community College
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