Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josh Fields

Wylie,TX

Summary

Proven leader in the hospitality sector, excelling in high-pressure environments as demonstrated at Creekside Fine Grill. Skilled in team training and development, and adept at enhancing customer service experiences, leading to increased loyalty and sales. Expert in organizational ability and liquor, beer, and wine knowledge, ensuring operational excellence and compliance.

Overview

9
9
years of professional experience

Work History

Bartender/Server/Trainer

Creekside Fine Grill
09.2023 - 09.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.

Front End/Sales Manager

Treehouse
01.2023 - 09.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

Lead Line Cook

Safehaus Craft Beer & Kitchen
05.2022 - 12.2022
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Implemented effective time-management strategies while prioritizing multiple tasks simultaneously without sacrificing quality or consistency of food items prepared.
  • Mentored new hires on company policies, procedures, and best practices to ensure seamless integration into the team.
  • Optimized inventory management by conducting regular audits of stock levels and submitting accurate orders for necessary supplies.

Kitchen Manager

Papa Joe's Sports Bar
12.2021 - 04.2022
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Streamlined ordering process, minimizing errors and increasing kitchen productivity.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

General Manager

Pieology Pizzeria
11.2020 - 10.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Bartender/Server/Manager in Training

Pizzeria Testa
01.2019 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.

Sous Chef

Brick & Bones
06.2017 - 11.2018
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.

Head Pizza Maker

Greenville Avenue Pizza Company
04.2015 - 06.2017
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.

Education

High School Diploma -

Rockwall High School
Rockwall
05.2011

Skills

  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Engaging personality
  • Customer service expertise
  • Organizational ability
  • Complex Problem-Solving
  • Cash Register Operation
  • Menu Memorization
  • Team training and development

Timeline

Bartender/Server/Trainer

Creekside Fine Grill
09.2023 - 09.2024

Front End/Sales Manager

Treehouse
01.2023 - 09.2023

Lead Line Cook

Safehaus Craft Beer & Kitchen
05.2022 - 12.2022

Kitchen Manager

Papa Joe's Sports Bar
12.2021 - 04.2022

General Manager

Pieology Pizzeria
11.2020 - 10.2021

Bartender/Server/Manager in Training

Pizzeria Testa
01.2019 - 03.2020

Sous Chef

Brick & Bones
06.2017 - 11.2018

Head Pizza Maker

Greenville Avenue Pizza Company
04.2015 - 06.2017

High School Diploma -

Rockwall High School

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Josh Fields