Josh Figueroa
Austin,TX
Summary
Seasoned Owner/Operations Manager with a proven track record at JFIG Electric Service LLC., enhancing client engagement and optimizing operations. Excelled in project management and customer relations, significantly increasing repeat business. Skilled in strategic planning and team leadership, consistently delivering high-quality solutions that exceed expectations. With 23 years as a commercial and residential electrictian, I've learned and applied these skills to help complete projects such as W Hotel, Vanzant Hotel, Soco Hotel, Baylor football stadium, F1 race track, JW Marriott Hotel and Golf Resort and many more. Then have transitioned to running my very own electrical company successfully for the past five years.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner/Operations Manager
JFIG Electric Service LLC.
03.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Master Electrician
Fixed Maintenance and Repair
08.2020 - 03.2021
- Minimized risk of electrical hazards by diligently adhering to established safety protocols during every phase of project execution.
- Collaborated effectively with multidisciplinary teams comprised of engineers, architects, construction professionals, and other skilled trade workers to achieve a common goal in successful project completion.
- Developed a reputation for quality workmanship through meticulous attention to detail in all aspects of electrical system installation and repair.
- Reduced downtime for clients through proactive maintenance programs tailored to individual facility needs.
- Saved company resources by accurately estimating material costs, labor time, and equipment requirements for projects.
- Enhanced the company''s reputation within the industry by consistently delivering high-quality work on time and within budget constraints.
- Enhanced overall safety by conducting thorough electrical inspections and implementing corrective actions as needed.
- Delivered exceptional service for commercial clientele requiring specialized expertise in high-voltage system management and troubleshooting.
- Mentored junior electricians in trade skills, fostering professional growth within the team while ensuring high standards of work quality were maintained.
- Maintained compliance with local, state, and federal regulations by staying current on industry best practices and code changes.
- Repaired and installed new fixtures, wiring, circuits, and motors.
- Verified problems, investigated faults, and troubleshot solutions to enhance installations.
- Troubleshooted systems and repaired equipment, ensuring compliance with all established guidelines.
- Read technical drawings, diagrams and project documentation to make accurate decisions about electrical system installations and repair work.
- Trained junior electrical professionals on proper procedures.
- Operated tools according to prescribed safety practices.
- Assisted in design and installation of electrical systems and components.
- Diagnosed issues and developed effective solutions.
Electrical Service Technician
Bryant Electric Service
09.2018 - 07.2020
- Streamlined operations by maintaining an organized inventory of tools and materials needed for job assignments.
- Performed routine maintenance on electrical systems to ensure optimal performance and prevent future issues from arising.
- Strengthened relationships with clients through regular follow-up calls to address any concerns or questions regarding completed work.
- Maintained a safe working environment by adhering to all safety protocols and properly using personal protective equipment.
- Increased client retention by consistently delivering high-quality repair services that exceeded expectations.
- Collaborated with other technicians on complex projects, ensuring seamless integration of new electrical systems.
- Installed various types of electrical equipment, including transformers, circuit breakers, lighting fixtures, and control panels.
- Enhanced system efficiency by troubleshooting and repairing electrical issues in commercial and residential settings.
- Disconnected and removed motors and pumps.
- Provided exceptional customer service through timely completion of work orders, clear communication, and professional demeanor.
Education
High School Diploma -
James Madison High
San Antonio, TX05-2000
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Staff management
- Staff hiring
- Consulting
- Cost reduction
- Service quality assurance
- Hiring and staffing
- Client engagement optimization
- Attention to detail
- Decision-making
- Customer service
- Team leadership
- Effective leader
- Scheduling
Certification
- Tx Driver's License
- Master Electrician license
- Electrical contractor license
Timeline
Master Electrician
Fixed Maintenance and Repair
08.2020 - 03.2021
Owner/Operations Manager
JFIG Electric Service LLC.
03.2020 - Current
Electrical Service Technician
Bryant Electric Service
09.2018 - 07.2020
High School Diploma -
James Madison High
Similar Profiles
BRAIDY SchaussBRAIDY Schauss
Customer Support Leader at Flanders Electric Motor Service, LLCCustomer Support Leader at Flanders Electric Motor Service, LLC
Douglas FrantumDouglas Frantum
Electrical/Hvac Trainee at Precision Service And Electric LLC.Electrical/Hvac Trainee at Precision Service And Electric LLC.
Thanh PhamThanh Pham
Electrical Technician at T&V Electric Rig Service IncElectrical Technician at T&V Electric Rig Service Inc
Garrett AckardGarrett Ackard
Senior Account Executive at Procore Technologies Inc.Senior Account Executive at Procore Technologies Inc.
Sadia AhmedSadia Ahmed
Teacher at Green Flag Public SchoolTeacher at Green Flag Public School