Josh Finsthwait
Brooklyn,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Food Service Worker
Jack's Urban Eats
04.2022 - 05.2025
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items, such as salads and sandwiches to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Set up and broke down food service lines quickly to maintain service flow.
- Greeted customers and answered inquiries regarding menu items and specials.
Host/Restaurant Busser
Mukuni
03.2025 - 08.2025
- Managed guest seating and reservations to optimize dining room flow.
- Coordinated with kitchen staff to ensure timely food delivery.
- Trained and mentored new hosts on restaurant procedures and customer service standards.
- Developed strategies to enhance guest satisfaction through proactive engagement.
- Collaborated with management to streamline workflows during peak hours.
Sales Associate
Blue Zone Sports
11.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Target
05.2021 - 08.2021
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and organization.
- Collaborated with team members to drive store sales and achieve targets.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Professional Dog Walker
Self Employment
01.2019 - 05.2023
- Ensured safety and well-being of dogs during walks in various environments.
- Developed and maintained strong relationships with clients through effective communication and reliability.
- Managed daily walking schedules, optimizing routes for efficiency and timeliness.
- Monitored dog behavior, addressing any issues to maintain positive experiences during walks.
- Trained new walkers on best practices for handling diverse dog breeds and temperaments.
- Implemented strategies to enhance client satisfaction through personalized care plans for pets.
Host/Table Busser
Omakase Sushi
08.2024 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Bachelor of Arts - Music Business
Berklee College of Music Online
04-2028
High School Diploma -
Granite Bay High School
Granite Bay, CA06.2023
Timeline
Host/Restaurant Busser
Mukuni
03.2025 - 08.2025
Host/Table Busser
Omakase Sushi
08.2024 - 12.2024
Food Service Worker
Jack's Urban Eats
04.2022 - 05.2025
Sales Associate
Blue Zone Sports
11.2021 - 03.2022
Sales Associate
Target
05.2021 - 08.2021
Professional Dog Walker
Self Employment
01.2019 - 05.2023
Bachelor of Arts - Music Business
Berklee College of Music Online
High School Diploma -
Granite Bay High School