JOSH Foglesong
Phoenix,AZ
Summary
Proficient in managing the conversational flow and diffusing customer situations. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable, friendly and solution-oriented with over 7 years of experience in service and support. Team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfacti
Overview
17
17
years of professional experience
Work History
Digital Supprt Specialist
Consumer Cellular
07.2020 - Current
- Resolved customer issues regarding sales, service, and equipment
- Maintain a high level of efficiency whilst assisting 2+ customers at once via Zendesk managing 50-100+ digital chats per day
- Regularly meet monthly metrics including total touches, customer satisfaction and touches per hour
Customer Account Advisor
Univar Solutions
12.2019 - 04.2020
- Equipment Operation
- Service-oriented mindset
- Call, Answered 30+ inbound calls per day and directed to designated individuals or departments
- Recommended merchandise to customers based on needs and preferences
- Maintained inventory of chemical supplies by checking and documenting levels regularly.
Server/Bartender/Night Manager
Gallaghers Inc
12.2014 - 09.2019
- Whilst providing exceptional, , the ability to maintain high levels of cleanliness and efficiency, ability to translate customer information accurately to Aloha Point of Sale in a high volume, time sensitive environment.
- Trained new employees on restaurant procedures and plating techniques.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Autoglass Technician
Safelite Group Inc
02.2017 - 11.2017
- Delivered an exceptional level of service to each customer by listening to concerns and answering specific questions
- Safely operated equipment such as Ezi-wire extractor, Tru-Seal proprietary installation device and assorted hand tools.
- Prepared work areas, applied priming compounds, and monitored curing process after installations.
Custodial Technician
Deer Valley Unified School District
10.2012 - 11.2014
- Managed work with little supervision
- Painted, waxed, and resurfaced damaged areas to match the original finish, utilizing large floor equipment to finish large surface areas
- Moved heavy furniture, equipment, and supplies with hand trucks.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
Busser/Server/Line Cook
Pioneer Restaurant
02.2008 - 10.2012
- Successfully led key projects which resulted in exceptional outcomes
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
High School Diploma -
Boulder Creek High School
Anthem, AZ05.2011
Skills
- Time Management/Multi-tasking
- Problem-Solving
- Ability to work alone or with a team
- Customer Service oriented
- Equipment Operation
- Teamwork and Collaboration
Timeline
Digital Supprt Specialist
Consumer Cellular
07.2020 - Current
Customer Account Advisor
Univar Solutions
12.2019 - 04.2020
Autoglass Technician
Safelite Group Inc
02.2017 - 11.2017
Server/Bartender/Night Manager
Gallaghers Inc
12.2014 - 09.2019
Custodial Technician
Deer Valley Unified School District
10.2012 - 11.2014
Busser/Server/Line Cook
Pioneer Restaurant
02.2008 - 10.2012
High School Diploma -
Boulder Creek High School