Josh Foster
Director of Client Relations
Little Rock,AR
Summary
Experienced professional in client relations, business outreach, skilled in developing and maintaining strong relationships to drive business growth. Strong focus on team collaboration and adapting to changing needs to achieve results. Expertise in conflict resolution, strategic planning, and effective communication. Known for reliability and fostering positive team environment.
Overview
11
11
years of professional experience
6
6
Certification
Work History
Director of Client Relations
Serenity Park Recovery Center
02.2021 - Current
- Developed and implemented client retention strategies to enhance customer satisfaction.
- Led cross-functional teams to streamline communication processes between clients and clinical team
- Analyzed client feedback to identify trends and recommend service improvements.
- Established key performance indicators to monitor client relationship health and engagement levels.
- Established comprehensive training programs for new staff on client relations best practices.
- Facilitated regular client meetings to address concerns and ensure alignment with treatment goals.
- Cultivated partnerships with external organizations to expand support resources for clients.
- Oversaw conflict resolution processes to maintain positive client relationships and program integrity.
Program Manager
Saline Health Foundation
08.2022 - 03.2023
- Oversaw program operations, ensuring alignment with organizational goals and compliance standards.
- Designed and implemented training programs to enhance team performance and operational efficiency.
- Analyzed program metrics to identify improvement areas, driving strategic decision-making processes.
- Developed comprehensive reports on program outcomes, presenting findings to stakeholders for informed decision-making.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Assisted with community resources for healthcare and mental health.
Property Supervisor
Chateau St. Cloud
06.2018 - 01.2019
- Operated and maintained landscaping equipment, enhancing operational efficiency and safety standards.
- Collaborated with team members to execute seasonal planting schedules and landscape renovations.
Bakery Operations Manager
Panera Bread
11.2014 - 06.2018
- Developed and delivered training programs for new operational procedures and policies.
- Collaborated with management to identify training needs and develop tailored solutions.
Education
Associates of Applied Arts - Graphic Design
Art Institute of Dallas
01.2001
Biblical Studies
NLC School of Ministry
Little Rock, AR01-2023
Skills
- Relationship management
- Customer relations
- Training and mentoring
- Client satisfaction
- Community Outreach
Certification
- Peer Recovery Specialist
- CPI Certified Instructor
- Narcan Trainer of Trainers
- Certified RDS
- RADD Certified
- CPR Certified
Timeline
Program Manager
Saline Health Foundation
08.2022 - 03.2023
Director of Client Relations
Serenity Park Recovery Center
02.2021 - Current
Property Supervisor
Chateau St. Cloud
06.2018 - 01.2019
Bakery Operations Manager
Panera Bread
11.2014 - 06.2018
Associates of Applied Arts - Graphic Design
Art Institute of Dallas
Biblical Studies
NLC School of Ministry